@import "https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&family=Noto+Sans+Devanagari:wght@400;500;600;700&display=swap";:root{--orange:#f47216;--orange-dark:#e85e0a;--orange-light:#fff0e5;--text:#142033;--text-dark:#101828;--muted:#667085;--border:#d8dee8;--white:#fff}*{box-sizing:border-box}html,body,#root{width:100%;min-height:100%;margin:0}body{color:var(--text);background:#fff;font-family:Inter,Noto Sans Devanagari,sans-serif}button,input{font-family:inherit}button{cursor:pointer}.page{background:#fff;width:100%;min-height:100vh}.header{background:#fe9b19;border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;width:100%;height:114px;padding:0 64px;display:flex}.esic-logo{align-items:center;gap:16px;display:flex}.esic-logo-image{object-fit:contain;flex-shrink:0;width:70px;height:70px}.logo-text{line-height:1.1}.hindi-title{color:#1d2939;margin-bottom:3px;font-family:Noto Sans Devanagari,sans-serif;font-size:15px;font-weight:600}.english-title{color:var(--text-dark);margin-bottom:5px;font-size:18px;font-weight:700}.ministry{color:#000;font-size:13px;font-weight:400}.government-mark{align-items:center;gap:18px;display:flex}.government-text{text-align:right}.gov-hindi{color:#000;margin-bottom:2px;font-family:Noto Sans Devanagari,sans-serif;font-size:14px;font-weight:500}.gov-english{color:#000;font-size:13px}.india-emblem{object-fit:contain;width:108px;height:108px}.main{background:#fff;grid-template-columns:minmax(0,1.18fr) minmax(500px,.82fr);width:100%;min-height:calc(100vh - 114px);display:grid}.hero{background:#fff;justify-content:center;align-items:center;min-height:calc(100vh - 114px);padding:78px;display:flex}.hero-content{width:100%;max-width:850px}.hero-line{background:var(--orange);width:55px;height:3px;margin-bottom:9px}.hero-kicker{color:var(--orange);margin-bottom:13px;font-size:20px;font-weight:500}.hero h1{color:var(--text-dark);letter-spacing:-2.8px;margin:0;font-size:clamp(46px,4.1vw,68px);font-weight:800;line-height:1.05}.hero h1 span{color:var(--orange)}.hero-description{color:var(--muted);margin:19px 0 0;font-size:20px;font-weight:400;line-height:1.5}.features{grid-template-columns:repeat(4,1fr);gap:28px;width:100%;max-width:820px;margin-top:58px;display:grid}.feature{min-width:0}.feature-icon{background:var(--orange-light);width:76px;height:76px;color:var(--orange);border-radius:50%;justify-content:center;align-items:center;margin-bottom:17px;display:flex}.feature-title{color:var(--text);margin-bottom:10px;font-size:17px;font-weight:700;line-height:1.2}.feature-description{color:var(--muted);font-size:14px;font-weight:400;line-height:1.5}.login-section{background:#fff;justify-content:center;align-items:center;min-height:calc(100vh - 114px);padding:34px;display:flex}.login-card{background:#fff;border:1px solid #e4e7ec;border-radius:17px;width:100%;max-width:600px;padding:52px;box-shadow:0 12px 30px #10182812,0 2px 8px #1018280a}.login-heading{text-align:center}.login-heading h2{color:var(--text);letter-spacing:-.8px;margin:0;font-size:31px;font-weight:700;line-height:1.2}.login-heading p{color:var(--muted);margin:10px 0 0;font-size:17px;font-weight:400}.tabs{border-bottom:1px solid #d9dee7;grid-template-columns:1.35fr .8fr .8fr;width:100%;margin-top:43px;display:grid}.tab{color:#667085;white-space:nowrap;background:0 0;border:0;padding:0 5px 14px;font-size:15px;font-weight:600;position:relative}.tab:hover,.tab.active{color:var(--orange)}.tab.active:after{content:"";background:var(--orange);height:3px;position:absolute;bottom:-1px;left:0;right:0}form{width:100%;margin-top:32px}.form-group{width:100%;margin-bottom:25px}.form-group label{color:#273449;margin-bottom:9px;font-size:15px;font-weight:500;line-height:1.4;display:block}.input-wrapper{background:#fff;border:1px solid #d1d8e2;border-radius:8px;align-items:center;width:100%;height:52px;transition:border-color .2s,box-shadow .2s;display:flex}.input-wrapper:focus-within{border-color:var(--orange);box-shadow:0 0 0 3px #f472161a}.input-icon{color:#667085;flex-shrink:0;justify-content:center;align-items:center;width:55px;height:100%;display:flex}.input-wrapper input{color:#142033;background:0 0;border:0;outline:0;flex:1;width:100%;height:100%;padding:0;font-size:15px}.input-wrapper input::placeholder{color:#98a2b3}.input-wrapper input:focus{outline:none}.password-toggle{color:#667085;background:0 0;border:0;flex-shrink:0;justify-content:center;align-items:center;width:52px;height:100%;padding:0;display:flex}.password-toggle:hover{color:var(--orange)}.login-options{justify-content:space-between;align-items:center;width:100%;margin-top:-3px;margin-bottom:25px;display:flex}.remember{color:#344054;background:0 0;border:0;align-items:center;gap:9px;padding:0;font-size:14px;font-weight:400;display:flex}.checkbox{color:#fff;border:1px solid #c7cdd7;border-radius:4px;flex-shrink:0;justify-content:center;align-items:center;width:21px;height:21px;display:flex}.checkbox.checked{border-color:var(--orange);background:var(--orange)}.forgot{color:var(--orange);background:0 0;border:0;padding:0;font-size:14px;font-weight:500}.forgot:hover{color:var(--orange-dark)}.login-button{background:var(--orange);color:#fff;border:0;border-radius:8px;width:100%;height:54px;font-size:16px;font-weight:700;transition:background .2s,transform .2s}.login-button:hover{background:var(--orange-dark)}.login-button:disabled{cursor:not-allowed;opacity:.7}.login-button:active{transform:translateY(1px)}.divider{grid-template-columns:1fr auto 1fr;align-items:center;gap:18px;width:100%;margin:37px 0 17px;display:grid}.divider span{background:#dde2ea;width:100%;height:1px}.divider p{color:#667085;white-space:nowrap;margin:0;font-size:14px;font-weight:400}.create-account{border:1.5px solid var(--orange);width:100%;height:56px;color:var(--orange);background:#fff;border-radius:8px;font-size:16px;font-weight:700;transition:background .2s,color .2s}.create-account:hover{background:var(--orange);color:#fff}.card-footer{justify-content:center;align-items:center;gap:12px;width:100%;margin-top:49px;display:flex}.card-footer button{color:#475467;background:0 0;border:0;padding:0;font-size:13px;font-weight:400}.card-footer button:hover{color:var(--orange)}.card-footer span{color:#98a2b3;font-size:12px}@media (width<=1200px){.header{padding:0 35px}.main{grid-template-columns:minmax(0,1fr) minmax(470px,.85fr)}.hero{padding-left:40px;padding-right:30px}.features{gap:20px}.feature-icon{width:65px;height:65px}.feature-title{font-size:16px}.feature-description{font-size:13px}.login-section{padding-right:30px}.login-card{padding-left:28px;padding-right:28px}}@media (width<=1050px){.header{height:100px}.main{grid-template-columns:1fr}.hero{min-height:auto;padding:60px 40px 70px}.features{max-width:800px}.login-section{justify-content:center;min-height:auto;padding:40px}.login-card{max-width:600px}}@media (width<=700px){.header{height:85px;padding:0 20px}.esic-logo{gap:11px}.esic-logo-image{width:50px;height:50px}.logo-text{max-width:250px}.hindi-title{font-size:10px}.english-title{margin-bottom:3px;font-size:13px}.ministry{font-size:9px}.government-mark{display:none}.hero{padding:45px 24px 50px}.hero-line{width:45px}.hero-kicker{font-size:17px}.hero h1{letter-spacing:-1.8px;font-size:40px}.hero-description{font-size:16px}.hero-description br{display:none}.features{grid-template-columns:repeat(2,1fr);gap:35px 20px;margin-top:40px}.feature-icon{width:58px;height:58px;margin-bottom:13px}.feature-title{font-size:15px}.feature-description{font-size:12px}.login-section{padding:25px 15px 40px}.login-card{border-radius:14px;min-height:0;padding:35px 20px 28px}.login-heading h2{font-size:27px}.login-heading p{font-size:15px}.tabs{margin-top:35px}.tab{padding-left:2px;padding-right:2px;font-size:11px}.form-group label{font-size:14px}.divider{gap:10px}.divider p{font-size:12px}.card-footer{flex-wrap:wrap;gap:9px;margin-top:35px}}@media (width<=420px){.hero{padding-left:20px;padding-right:20px}.hero h1{font-size:35px}.features{gap:28px 12px}.feature-title{font-size:14px}.feature-description{font-size:11px}.login-card{padding-left:17px;padding-right:17px}.tab{font-size:10px}.input-icon{width:48px}.password-toggle{width:45px}}.site-footer{color:#fff;background:#7a0d16;width:100%}.footer-inner{grid-template-columns:1.15fr .8fr 1fr 1.2fr;align-items:start;gap:28px 34px;width:100%;min-height:258px;padding:28px 11% 24px;display:grid}.footer-brand-block{align-items:center;gap:18px;min-height:112px;display:flex}.footer-emblem{color:#4f0a12;letter-spacing:.04em;background:radial-gradient(circle,#fff3cf 0%,#f8d76c 35%,#d5a021 100%);border:2px solid #ffffffe6;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:72px;height:72px;font-size:20px;font-weight:800;display:flex;box-shadow:inset 0 0 0 8px #7a0d162e}.footer-brand-copy{flex-direction:column;gap:4px;display:flex}.footer-brand-tag{color:#f9d777;letter-spacing:.12em;text-transform:uppercase;font-size:11px;font-weight:700}.footer-brand-title{color:#fff;font-size:clamp(20px,2vw,30px);font-weight:800;line-height:1.1}.footer-brand-subtitle{color:#ffffffe6;font-size:13px;font-weight:500}.footer-support-block{flex-direction:column;gap:18px;display:flex}.footer-contact{gap:16px;display:grid}.footer-contact-item{color:#fff;align-items:flex-start;gap:10px;font-size:13px;line-height:1.35;display:flex}.footer-contact-item svg{color:#f9d777;flex-shrink:0;margin-top:1px}.footer-contact-item strong{color:#fff;font-size:14px;font-weight:700;display:block}.footer-links-group{flex-direction:column;gap:7px;padding-top:6px;display:flex}.footer-heading{color:#f9d777;letter-spacing:.08em;text-transform:uppercase;margin-bottom:4px;font-size:14px;font-weight:700}.footer-links-group button{color:#fff;text-align:left;background:0 0;border:0;width:max-content;padding:0;font-size:13px;font-weight:500;transition:opacity .2s}.footer-links-group button:hover{opacity:.75;text-decoration:underline}.download-app{background:#ffffff0a;border:1px solid #ffffff38;border-radius:10px;align-items:center;gap:13px;max-width:255px;padding:12px 14px;display:flex}.download-icon{color:#f9d777;background:#f9d77714;border:2px solid #f9d777;border-radius:9px;justify-content:center;align-items:center;width:42px;height:48px;display:flex}.download-title{color:#fff;margin-bottom:8px;font-size:14px;font-weight:600}.app-icons{color:#f9d777;align-items:center;gap:14px;display:flex}.app-icons svg{width:20px;height:20px}.footer-right{padding-top:8px}.partner-logos{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;display:grid}.partner-logo{color:#1d2939;text-align:center;background:#ffffffeb;border-radius:8px;justify-content:center;align-items:center;min-height:52px;padding:8px;font-size:9px;font-weight:700;line-height:1.2;display:flex}.footer-bottom{border-top:1px solid #ffffff2e;justify-content:space-between;align-items:center;margin-top:16px;padding-top:12px;display:flex}.visitor-count{gap:3px;display:flex}.visitor-count span{color:#2b1a10;background:#f9d777;border-radius:2px;justify-content:center;align-items:center;width:20px;height:31px;font-size:12px;font-weight:700;display:flex}.copyright{color:#ffffffe6;white-space:nowrap;font-size:12px}@media (width<=1200px){.footer-inner{gap:22px 24px;padding-left:6%;padding-right:6%}}@media (width<=900px){.footer-inner{grid-template-columns:1fr 1fr}.footer-right{grid-column:1/-1}}@media (width<=700px){.footer-inner{grid-template-columns:1fr;padding:30px 24px}.footer-brand-block{align-items:flex-start}.footer-contact{gap:15px}.footer-right{grid-column:auto}.footer-bottom{flex-direction:column;align-items:flex-start;gap:12px}.copyright{white-space:normal}}.hospital-app{color:#142033;background:#f8fafc;width:100%;min-height:100vh;display:flex}.hospital-sidebar{background:#fff;border-right:1px solid #e5e7eb;flex-direction:column;width:305px;min-width:305px;height:100vh;padding:18px 15px;display:flex;position:fixed;top:0;left:0}.sidebar-brand{border-bottom:1px solid #e5e7eb;align-items:center;padding:0 10px 25px;display:flex}.sidebar-logo{flex-shrink:0;justify-content:center;align-items:center;width:75px;height:75px;display:flex}.sidebar-logo img{object-fit:contain;width:72px;height:72px}.sidebar-brand-text{margin-left:10px}.sidebar-brand-title{color:var(--orange);font-size:29px;font-weight:800;line-height:1}.sidebar-brand-subtitle{color:#101828;margin-top:3px;font-size:20px;font-weight:700}.sidebar-brand-org{color:#667085;margin-top:4px;font-size:12px;line-height:1.35}.sidebar-navigation{flex-direction:column;gap:7px;padding-top:22px;display:flex}.sidebar-item{color:#101828;text-align:left;background:0 0;border:0;border-radius:10px;align-items:center;gap:18px;width:100%;height:54px;padding:0 18px;font-size:16px;font-weight:500;display:flex}.sidebar-item svg{flex-shrink:0}.sidebar-item:hover{color:var(--orange);background:#fff4ec}.sidebar-item.active{background:var(--orange);color:#fff}.sidebar-section{width:100%}.sidebar-section-title{color:#101828;justify-content:space-between;align-items:center;height:52px;padding:0 18px;font-size:16px;font-weight:500;display:flex}.sidebar-section-title svg{color:#344054}.sidebar-subitem{color:#475467;text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:17px;width:calc(100% - 20px);height:48px;margin-left:20px;padding:0 18px;font-size:15px;display:flex}.sidebar-subitem:hover,.sidebar-subitem.active{color:var(--orange);background:#fff4ec}.sidebar-bottom{margin-top:auto}.hospital-info-card{background:#f8fafc;border:1px solid #eef2f6;border-radius:11px;align-items:center;gap:14px;padding:17px;display:flex}.hospital-info-icon{color:#142033;flex-shrink:0;justify-content:center;align-items:center;width:48px;height:48px;display:flex}.hospital-name{color:#101828;font-size:15px;font-weight:700}.hospital-location{color:#667085;margin-top:4px;font-size:13px}.sidebar-logout{color:#101828;background:0 0;border:0;border-radius:9px;align-items:center;gap:18px;width:100%;height:54px;margin-top:18px;padding:0 18px;font-size:16px;display:flex}.sidebar-logout:hover{color:#d92d20;background:#fef3f2}.hospital-content{width:calc(100% - 305px);margin-left:305px}.hospital-header{background:#fff;border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;height:76px;padding:0 32px;display:flex}.hospital-search{color:#667085;background:#f5f7fa;border-radius:8px;align-items:center;gap:14px;width:530px;height:46px;padding:0 16px;display:flex}.hospital-search input{color:#101828;background:0 0;border:0;outline:0;width:100%;font-size:14px}.hospital-search input::placeholder{color:#98a2b3}.hospital-header-right{align-items:center;margin-left:auto;display:flex}.hospital-user{cursor:pointer;align-items:center;gap:12px;display:flex}.hospital-user-avatar{background:var(--orange);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:44px;height:44px;display:flex}.hospital-user-info{min-width:150px}.hospital-user-name{color:#101828;font-size:14px;font-weight:600}.hospital-user-role{color:#667085;margin-top:3px;font-size:13px}.hospital-main{background:#f8fafc;min-height:calc(100vh - 76px);padding:28px 32px}.hospital-dashboard{flex-direction:column;gap:24px;width:100%;display:flex}.dashboard-title{background:#fff8ef;border:1px solid #fde8d2;border-radius:12px;justify-content:space-between;align-items:center;min-height:150px;padding:28px 32px;display:flex}.dashboard-eyebrow{color:var(--orange);letter-spacing:.5px;margin-bottom:9px;font-size:14px;font-weight:700}.dashboard-title h1{color:#101828;margin:0;font-size:29px;font-weight:700}.dashboard-title p{color:#475467;margin:8px 0 0;font-size:16px}.create-grievance-button{background:var(--orange);color:#fff;border:0;border-radius:9px;align-items:center;gap:9px;height:50px;padding:0 23px;font-size:15px;font-weight:600;text-decoration:none;transition:background .2s,transform .2s;display:flex}.create-grievance-button:hover{background:var(--orange-dark)}.hospital-stats{grid-template-columns:repeat(6,minmax(0,1fr));gap:16px;margin-top:17px;display:grid}.hospital-stat-card{background:#fff;border:1px solid;border-radius:10px;align-items:center;gap:15px;min-height:102px;padding:16px;display:flex}.stat-icon{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:48px;height:48px;display:flex}.stat-title{font-size:14px;font-weight:500}.stat-value{color:#101828;margin-top:5px;font-size:28px;font-weight:700}.hospital-stat-card.total{background:#f6faff;border-color:#cfe1ff}.total .stat-icon{color:#1677ff;background:#dcebff}.total .stat-title{color:#174ea6}.hospital-stat-card.pending{background:#fffbf5;border-color:#fce0b7}.pending .stat-icon{color:#f79009;background:#ffe6be}.pending .stat-title{color:#d97706}.hospital-stat-card.resolved{background:#f4fcf7;border-color:#c8ebd9}.resolved .stat-icon{color:#039855;background:#d6f3e2}.resolved .stat-title{color:#027a48}.hospital-stat-card.rejected{background:#fff7f7;border-color:#f8cccc}.rejected .stat-icon{color:#d92d20;background:#ffe0e0}.rejected .stat-title{color:#b42318}.hospital-stat-card.delegated{background:#faf8ff;border-color:#ddd1ff}.delegated .stat-icon{color:#6941c6;background:#e8deff}.delegated .stat-title{color:#5925dc}.grievances-card{background:#fff;border:1px solid #e7eaf0;border-radius:12px;margin-top:18px;overflow:hidden}.section-header{border-bottom:1px solid #e7eaf0;justify-content:space-between;align-items:center;height:62px;padding:0 20px;display:flex}.section-header h2{color:#101828;margin:0;font-size:20px;font-weight:700}.view-all{color:var(--orange);background:0 0;border:0;align-items:center;gap:7px;font-size:14px;font-weight:500;display:flex}.grievance-table-wrapper{width:100%;overflow-x:auto}.grievance-table{border-collapse:collapse;white-space:nowrap;width:100%}.grievance-table th{color:#475467;text-align:left;background:#f8fafc;height:42px;padding:0 14px;font-size:13px;font-weight:600}.grievance-table td{color:#142033;border-top:1px solid #e7eaf0;height:50px;padding:0 14px;font-size:13px}.grievance-table tbody tr:hover{background:#fafbfc}.table-message{text-align:center;height:184px!important;color:var(--muted)!important;padding:22px 24px!important}.empty-grievances{flex-direction:column;justify-content:center;align-items:center;gap:18px;min-height:138px;display:flex}.empty-grievances-icon{width:54px;height:54px;color:var(--orange);background:#fff7ed;border:1px solid #fed7aa;border-radius:14px;flex-shrink:0;justify-content:center;align-items:center;display:flex}.empty-grievances-copy{text-align:left;flex-direction:column;gap:6px;display:flex}.empty-grievances-copy strong{color:var(--text-dark);font-size:15px;font-weight:700}.empty-grievances-copy span{color:var(--muted);font-size:13px;font-weight:400}.empty-grievances-action{border:1px solid var(--orange);background:var(--orange);color:#fff;border-radius:7px;align-items:center;gap:7px;padding:10px 14px;font-size:12px;font-weight:600;text-decoration:none;transition:background .2s,border-color .2s;display:inline-flex}.empty-grievances-action:hover{border-color:var(--orange-dark);background:var(--orange-dark)}.status{border-radius:6px;align-items:center;padding:6px 11px;font-size:12px;font-weight:500;display:inline-flex}.status.pending{color:#c76a00;background:#fff1dc}.status.delegated{color:#6941c6;background:#efe8ff}.status.rejected{color:#b42318;background:#fee8e7}.status.sent-to-director{color:#d97706;white-space:nowrap;background:#fff4e5;border-radius:6px;align-items:center;padding:5px 11px;font-size:13px;font-weight:500;display:inline-flex}.status.sent-to-esic{color:#7c3aed;white-space:nowrap;background:#ede9fe;border-radius:6px;align-items:center;padding:5px 11px;font-size:13px;font-weight:500;display:inline-flex}.table-view{color:#344054;cursor:pointer;background:#fff;border:1px solid #d0d5dd;border-radius:7px;justify-content:center;align-items:center;gap:6px;min-width:65px;min-height:32px;padding:0 10px;font-size:12px;font-weight:600;display:inline-flex}.table-view:hover{border-color:var(--orange);color:var(--orange)}@media (width<=1300px){.hospital-stats{grid-template-columns:repeat(3,1fr)}.hospital-stat-card.delegated{grid-column:span 1}}@media (width<=1050px){.hospital-sidebar{width:250px;min-width:250px}.hospital-content{width:calc(100% - 250px);margin-left:250px}.sidebar-brand{padding-left:5px;padding-right:5px}.sidebar-brand-title{font-size:24px}.sidebar-brand-subtitle{font-size:17px}.hospital-header{padding:0 22px}.hospital-search{width:400px}.hospital-main{padding:22px}.dashboard-title{padding:24px}}@media (width<=800px){.hospital-sidebar{width:76px;min-width:76px;padding-left:10px;padding-right:10px}.hospital-content{width:calc(100% - 76px);margin-left:76px}.sidebar-brand{justify-content:center;padding-left:0;padding-right:0}.sidebar-logo,.sidebar-logo img{width:50px;height:50px}.sidebar-brand-text{display:none}.sidebar-item,.sidebar-section-title,.sidebar-subitem,.sidebar-logout{justify-content:center;gap:0;padding-left:0;padding-right:0}.sidebar-item span,.sidebar-section-title,.sidebar-subitem span,.sidebar-logout span{display:none}.sidebar-section-title{font-size:0}.sidebar-section-title svg{display:none}.sidebar-subitem{width:100%;margin-left:0}.hospital-info-card{justify-content:center;padding:10px}.hospital-info{display:none}.hospital-info-icon{width:40px;height:40px}.hospital-search{width:100%;max-width:420px}.hospital-user-info,.hospital-user>svg{display:none}.hospital-stats{grid-template-columns:repeat(2,1fr)}.dashboard-title{align-items:flex-start;gap:20px}}@media (width<=600px){.hospital-header{gap:12px;height:68px;padding:0 15px}.hospital-search{gap:9px;height:42px;padding:0 12px}.hospital-search input{font-size:12px}.hospital-user-avatar{width:40px;height:40px}.hospital-main{padding:15px}.dashboard-title{flex-direction:column;padding:20px}.dashboard-eyebrow{font-size:12px}.dashboard-title h1{font-size:23px}.dashboard-title p{font-size:13px;line-height:1.5}.create-grievance-button{justify-content:center;width:100%}.hospital-stats{grid-template-columns:1fr;gap:10px}.hospital-stat-card{min-height:90px}.grievances-card{margin-top:14px}.section-header{height:58px;padding:0 15px}.section-header h2{font-size:17px}.view-all{font-size:12px}.grievance-table{min-width:850px}.grievance-table th,.grievance-table td{padding-left:12px;padding-right:12px}}.grievance-modal-overlay{z-index:1000;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#0f172a8c;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.grievance-modal{background:#fff;border-radius:16px;flex-direction:column;width:100%;max-width:920px;max-height:90vh;display:flex;overflow:hidden;box-shadow:0 24px 70px #0f172a38}.grievance-modal-header{border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;gap:20px;padding:24px 26px;display:flex}.modal-eyebrow{color:#f47216;letter-spacing:.1em;margin-bottom:7px;font-size:11px;font-weight:700}.grievance-modal-header h2{color:#142033;margin:0;font-size:21px;font-weight:700;line-height:1.35}.modal-token{color:#667085;margin-top:7px;font-size:13px;font-weight:500}.modal-close{color:#667085;cursor:pointer;background:#fff;border:1px solid #e2e5ea;border-radius:9px;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;transition:all .2s;display:flex}.modal-close:hover{color:#f47216;background:#fff3ea;border-color:#f47216}.grievance-modal-body{padding:26px;overflow-y:auto}.modal-status-row{border-bottom:1px solid #eef0f3;justify-content:space-between;align-items:center;padding-bottom:22px;display:flex}.modal-details{border-bottom:1px solid #eef0f3;grid-template-columns:repeat(3,1fr);gap:20px;padding:22px 0;display:grid}.modal-detail{flex-direction:column;gap:7px;display:flex}.modal-label{color:#667085;font-size:12px;font-weight:600}.modal-detail strong{color:#142033;font-size:14px;font-weight:600}.modal-description{border-bottom:1px solid #eef0f3;padding:22px 0}.modal-description p{color:#475467;margin:9px 0 0;font-size:14px;line-height:1.7}.modal-evidence{padding-top:22px}.modal-image-wrapper{width:100%;height:300px;margin-top:10px;overflow:hidden}.grievance-modal-footer{border-top:1px solid #e5e7eb;justify-content:flex-end;padding:16px 26px;display:flex}.modal-close-button{color:#fff;cursor:pointer;background:#f47216;border:0;border-radius:8px;min-width:90px;padding:10px 18px;font-size:13px;font-weight:600;transition:all .2s}.modal-close-button:hover{background:#e85e0a}@media (width<=700px){.grievance-modal-overlay{padding:12px}.grievance-modal{border-radius:14px;max-height:94vh}.grievance-modal-header,.grievance-modal-body{padding:20px}.grievance-modal-footer{padding:14px 20px}.modal-details{grid-template-columns:1fr;gap:16px}.modal-image-wrapper{height:230px}}@media (width<=480px){.grievance-modal-header h2{font-size:18px}.modal-image-wrapper{height:200px}}.create-grievance-page{width:100%;max-width:1100px;margin:0 auto;padding-bottom:40px}.create-page-header{margin-bottom:24px}.create-page-eyebrow{color:#f47216;letter-spacing:.1em;margin-bottom:7px;font-size:11px;font-weight:700}.create-page-header h1{color:#142033;margin:0;font-size:28px;font-weight:700;line-height:1.3}.create-page-header p{color:#667085;margin:7px 0 0;font-size:14px}.create-grievance-form{flex-direction:column;gap:20px;display:flex}.create-form-card{background:#fff;border:1px solid #e2e5ea;border-radius:14px;overflow:hidden}.form-card-header{border-bottom:1px solid #eef0f3;padding:22px 24px}.form-card-header h2{color:#142033;margin:0;font-size:17px;font-weight:700}.form-card-header p{color:#667085;margin:5px 0 0;font-size:13px}.form-card-body{padding:24px}.form-group{margin-bottom:24px;position:relative}.form-group:last-child{margin-bottom:0}.form-group label{color:#344054;margin-bottom:8px;font-size:13px;font-weight:600;display:block}.form-group label span{color:#f47216;margin-left:3px}.form-group input,.form-group textarea{color:#142033;box-sizing:border-box;background:#fff;border:1px solid #d8dee8;border-radius:8px;outline:none;width:100%;padding:12px 14px;font-family:inherit;font-size:14px;transition:all .2s}.form-group input{height:46px}.form-group textarea{resize:vertical;min-height:110px}.form-group input::placeholder,.form-group textarea::placeholder{color:#98a2b3}.form-group input:focus,.form-group textarea:focus{border-color:#f47216;box-shadow:0 0 0 3px #f472161a}.input-hint{color:#98a2b3;margin-top:6px;font-size:11px}.character-count{color:#98a2b3;font-size:11px;position:absolute;bottom:-18px;right:10px}.upload-area{text-align:center;cursor:pointer;background:#fafbfc;border:1.5px dashed #cbd2dc;border-radius:12px;flex-direction:column;justify-content:center;align-items:center;min-height:250px;padding:30px;transition:all .2s;display:flex}.upload-area:hover,.upload-area.dragging{background:#fff8f3;border-color:#f47216}.upload-icon{color:#f47216;background:#fff0e5;border-radius:50%;justify-content:center;align-items:center;width:58px;height:58px;margin-bottom:14px;display:flex}.upload-title{color:#344054;font-size:14px;font-weight:600}.upload-or{color:#98a2b3;margin:7px 0;font-size:12px}.upload-button{color:#f47216;cursor:pointer;background:#fff;border:1px solid #f47216;border-radius:7px;align-items:center;gap:7px;padding:9px 15px;font-size:12px;font-weight:600;transition:all .2s;display:inline-flex}.upload-button:hover{color:#fff;background:#f47216}.upload-info{color:#98a2b3;margin-top:12px;font-size:11px}.upload-error{color:#d92d20;margin-top:8px;font-size:12px}.uploaded-image-card{background:#fafbfc;border:1px solid #d8dee8;border-radius:10px;align-items:center;gap:15px;padding:12px;display:flex;position:relative}.uploaded-image{background:#eef0f3;border-radius:7px;flex-shrink:0;width:100px;height:80px;overflow:hidden}.uploaded-image img{object-fit:cover;width:100%;height:100%;display:block}.uploaded-image-info{min-width:0}.uploaded-image-name{color:#344054;text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:600;overflow:hidden}.uploaded-image-size{color:#98a2b3;margin-top:5px;font-size:11px}.remove-image{color:#667085;cursor:pointer;background:#fff;border:1px solid #e2e5ea;border-radius:7px;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;margin-left:auto;transition:all .2s;display:flex}.remove-image:hover{color:#d92d20;background:#fff5f5;border-color:#d92d20}.ai-reference-card{background:linear-gradient(#fffaf7 0%,#fff 100%);border-color:#f7d7c4;box-shadow:0 10px 28px #f472160a}.ai-header-content{align-items:center;gap:12px;display:flex}.ai-icon{color:#f47216;background:linear-gradient(135deg,#fff1e7,#ffe3c5);border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;width:42px;height:42px;display:flex;box-shadow:inset 0 0 0 1px #f4721614}.ai-info{color:#8a4b1c;background:#fff8f3;border:1px solid #f4d1b3;border-radius:10px;align-items:flex-start;gap:10px;margin-bottom:18px;padding:12px 14px;font-size:12px;line-height:1.5;display:flex}.ai-info svg{color:#f59e0b;flex-shrink:0;margin-top:1px}.generate-ai-button{color:#fff;letter-spacing:.01em;cursor:pointer;background:linear-gradient(135deg,#f97316 0%,#ea580c 100%);border:0;border-radius:10px;justify-content:center;align-items:center;gap:8px;min-height:46px;padding:11px 18px;font-size:13px;font-weight:700;transition:transform .2s,box-shadow .2s,filter .2s;display:inline-flex;box-shadow:0 12px 20px #f9731633}.generate-ai-button:hover:not(:disabled){filter:brightness(1.02);transform:translateY(-1px);box-shadow:0 14px 24px #ea580c3d}.generate-ai-button:disabled{opacity:.6;cursor:not-allowed}.spinning{animation:1s linear infinite spin}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.ai-result{border-top:1px solid #eef0f3;margin-top:22px;padding-top:22px}.ai-result-header{justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:12px;display:flex}.ai-result-header h3{color:#344054;margin:0;font-size:14px;font-weight:700}.ai-result-header p{color:#98a2b3;margin:4px 0 0;font-size:12px}.ai-generated-badge{color:#f47216;letter-spacing:.04em;text-transform:uppercase;background:#fff0e5;border-radius:999px;flex-shrink:0;padding:5px 9px;font-size:10px;font-weight:700}.ai-image-wrapper{background:linear-gradient(135deg,#fff7f0cc,#f8fafce6);border:1px solid #edf1f6;border-radius:14px;width:100%;height:320px;min-height:280px;overflow:hidden;box-shadow:inset 0 0 0 1px #0f172a05}.ai-image-placeholder{color:#98a2b3;text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:10px;height:100%;padding:22px;font-size:13px;display:flex}.ai-image-placeholder svg{color:#f59e0b}.ai-image-wrapper img{object-fit:contain;width:100%;height:100%;display:block}.create-form-actions{justify-content:flex-end;gap:10px;padding-top:4px;display:flex}.cancel-button,.submit-grievance-button{cursor:pointer;border-radius:8px;justify-content:center;align-items:center;gap:8px;min-height:42px;padding:10px 18px;font-family:inherit;font-size:13px;font-weight:600;display:inline-flex}.cancel-button{color:#475467;background:#fff;border:1px solid #d8dee8}.cancel-button:hover{background:#f8fafc}.submit-grievance-button{color:#fff;background:#f47216;border:1px solid #f47216}.submit-grievance-button:hover{background:#e85e0a}@media (width<=700px){.create-page-header h1{font-size:24px}.form-card-header,.form-card-body{padding:20px}.upload-area{min-height:220px;padding:20px}.ai-result-header{flex-direction:column;gap:10px}.ai-image-wrapper{height:240px}}@media (width<=480px){.create-page-header h1{font-size:22px}.form-card-header,.form-card-body{padding:16px}.create-form-actions{flex-direction:column-reverse}.cancel-button,.submit-grievance-button{width:100%}.uploaded-image{width:80px;height:65px}.ai-info{font-size:11px}}.my-grievances-page{width:100%;max-width:1250px;margin:0 auto;padding-bottom:40px}.my-grievances-header{margin-bottom:24px}.my-grievances-eyebrow{color:#f47216;letter-spacing:.1em;margin-bottom:7px;font-size:11px;font-weight:700}.my-grievances-header h1{color:#142033;margin:0;font-size:28px;font-weight:700}.my-grievances-header p{color:#667085;margin:7px 0 0;font-size:14px}.my-grievances-card{background:#fff;border:1px solid #e2e5ea;border-radius:14px;overflow:hidden}.grievances-toolbar{border-bottom:1px solid #eef0f3;justify-content:space-between;align-items:center;gap:16px;padding:18px 20px;display:flex}.grievance-search{color:#667085;border:1px solid #d8dee8;border-radius:8px;align-items:center;gap:9px;width:350px;height:42px;padding:0 12px;transition:all .2s;display:flex}.grievance-search:focus-within{border-color:#f47216;box-shadow:0 0 0 3px #f472161a}.grievance-search input{color:#142033;background:0 0;border:0;outline:0;width:100%;font-family:inherit;font-size:13px}.grievance-search input::placeholder{color:#98a2b3}.clear-search{color:#667085;cursor:pointer;background:0 0;border:0;justify-content:center;align-items:center;width:25px;height:25px;display:flex}.status-filter{width:180px;position:relative}.status-filter select{appearance:none;color:#344054;cursor:pointer;background:#fff;border:1px solid #d8dee8;border-radius:8px;outline:none;width:100%;height:42px;padding:0 35px 0 12px;font-family:inherit;font-size:13px}.status-filter svg{pointer-events:none;color:#667085;position:absolute;top:13px;right:12px}.grievance-result-summary{color:#667085;padding:14px 20px;font-size:12px}.grievance-result-summary strong{color:#344054}.my-grievances-table-wrapper{width:100%;overflow-x:auto}.my-grievances-table{border-collapse:collapse;width:100%;min-width:900px}.my-grievances-table th{color:#667085;text-align:left;text-transform:uppercase;letter-spacing:.04em;background:#fafbfc;border-top:1px solid #eef0f3;border-bottom:1px solid #eef0f3;height:48px;padding:0 18px;font-size:11px;font-weight:700}.my-grievances-table td{color:#475467;border-bottom:1px solid #eef0f3;height:62px;padding:0 18px;font-size:13px}.my-grievances-table tbody tr:hover{background:#fffaf7}.token-cell{font-weight:600;color:#344054!important;font-size:12px!important}.title-cell{text-overflow:ellipsis;white-space:nowrap;max-width:300px;font-weight:500;overflow:hidden;color:#344054!important}.sort-button{color:inherit;font-family:inherit;font-size:inherit;font-weight:inherit;text-transform:inherit;letter-spacing:inherit;cursor:pointer;background:0 0;border:0;align-items:center;gap:6px;padding:0;display:inline-flex}.sort-button:hover{color:#f47216}.grievance-view-button{color:#475467;cursor:pointer;background:#fff;border:1px solid #e2e5ea;border-radius:7px;align-items:center;gap:6px;padding:7px 11px;font-family:inherit;font-size:12px;font-weight:600;transition:all .2s;display:inline-flex}.grievance-view-button:hover{color:#f47216;background:#fff8f3;border-color:#f47216}.empty-grievances-cell{background:#fff;border-bottom:none;padding:0!important}.empty-grievances{text-align:center;flex-direction:column;justify-content:center;align-items:center;min-height:250px;padding:28px 20px;display:flex}.empty-icon{color:#f47216;background:#fff0e5;border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;margin:0 auto 12px;display:flex}.empty-grievances h3{color:#344054;margin:0;font-size:14px}.empty-grievances p{color:#98a2b3;margin:6px 0 0;font-size:12px}.grievances-pagination{justify-content:space-between;align-items:center;gap:20px;min-height:68px;padding:12px 20px;display:flex}.rows-per-page{color:#667085;align-items:center;gap:10px;font-size:12px;display:flex}.rows-select{position:relative}.rows-select select{appearance:none;color:#344054;cursor:pointer;background:#fff;border:1px solid #d8dee8;border-radius:7px;outline:none;width:62px;height:34px;padding:0 25px 0 10px;font-family:inherit;font-size:12px}.rows-select svg{pointer-events:none;color:#667085;position:absolute;top:10px;right:7px}.pagination-controls{align-items:center;gap:5px;display:flex}.pagination-arrow{color:#475467;cursor:pointer;background:#fff;border:1px solid #d8dee8;border-radius:7px;justify-content:center;align-items:center;width:34px;height:34px;display:flex}.pagination-arrow:hover:not(:disabled){color:#f47216;border-color:#f47216}.pagination-arrow:disabled{opacity:.4;cursor:not-allowed}.pagination-numbers{align-items:center;gap:3px;display:flex}.pagination-numbers button{color:#475467;cursor:pointer;background:0 0;border:0;border-radius:7px;width:34px;height:34px;font-family:inherit;font-size:12px;font-weight:500}.pagination-numbers button:hover{color:#f47216;background:#fff0e5}.pagination-numbers button.active{color:#fff;background:#f47216}.pagination-dots{color:#98a2b3;text-align:center;width:25px;font-size:12px}@media (width<=700px){.my-grievances-header h1{font-size:24px}.grievances-toolbar{flex-direction:column;align-items:stretch}.grievance-search{box-sizing:border-box;width:100%}.status-filter{width:100%}.grievances-pagination{flex-direction:column;align-items:flex-start}.pagination-controls{justify-content:space-between;width:100%}}@media (width<=480px){.my-grievances-header h1{font-size:22px}.grievances-pagination{padding:14px 16px}.rows-per-page{justify-content:space-between;width:100%}}.modal-image-card{background:#fff;border:1px solid #e5e7eb;overflow:hidden}.modal-image-card-header{padding:12px 14px;font-size:13px;font-weight:600}.modal-image-wrapper{width:100%;height:260px;overflow:hidden}@media (width<=700px){.modal-images-grid{grid-template-columns:1fr}}.modal-images-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-top:12px;display:grid}.modal-image-card{background:#fff;border:1px solid #e5e7eb;border-radius:12px;overflow:hidden}.modal-image-card-header{border-bottom:1px solid #e5e7eb;padding:12px 14px;font-size:13px;font-weight:600}.modal-image-wrapper{background:#f5f5f5;width:100%;height:260px;overflow:hidden}.modal-image-wrapper img{object-fit:cover;width:100%;height:100%;display:block}.modal-image-empty{text-align:center;background:#fafafa;flex-direction:column;justify-content:center;align-items:center;height:260px;padding:24px;display:flex}.modal-image-empty strong{margin-bottom:6px;font-size:14px}.modal-image-empty span{color:#777;max-width:260px;font-size:12px;line-height:1.5}@media (width<=700px){.modal-images-grid{grid-template-columns:1fr}}.director-esic-summary{background:#faf8ff;border:1px solid #ddd6fe;border-radius:10px;justify-content:space-between;align-items:center;padding:18px 22px;display:flex}.director-esic-summary div{flex-direction:column;gap:4px;display:flex}.director-esic-summary strong{color:#4c1d95;font-size:15px}.director-esic-summary span{color:#64748b;font-size:13px}.director-esic-summary>strong{font-size:24px}.admin-all-grievances-card{overflow:hidden}.admin-filter-bar{border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;gap:12px;padding:18px 20px;display:flex}.admin-filter{align-items:center;gap:12px;display:flex}.admin-search-box{color:#64748b;background:#fff;border:1px solid #d6dce5;border-radius:8px;align-items:center;gap:10px;width:360px;height:42px;padding:0 13px;display:flex}.admin-search-box:focus-within{border-color:#f47216;box-shadow:0 0 0 3px #f4721614}.admin-search-box input{color:#172033;background:0 0;border:0;outline:none;width:100%;font-size:14px}.admin-search-box input::placeholder{color:#94a3b8}.admin-filter-select{min-width:180px;height:42px;position:relative}.admin-filter-select select{appearance:none;color:#172033;cursor:pointer;background:#fff;border:1px solid #d6dce5;border-radius:8px;outline:none;width:100%;height:100%;padding:0 38px 0 13px;font-size:14px}.admin-filter-select select:focus{border-color:#f47216}.admin-filter-select svg{pointer-events:none;color:#64748b;position:absolute;top:50%;right:12px;transform:translateY(-50%)}.admin-results-bar{color:#64748b;border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;min-height:44px;padding:0 20px;font-size:13px;display:flex}.admin-clear-filters{color:#f47216;cursor:pointer;background:0 0;border:0;font-size:13px}.admin-clear-filters:hover{text-decoration:underline}.admin-hospital-name{text-overflow:ellipsis;white-space:nowrap;color:#172033;max-width:190px;font-weight:500;display:inline-block;overflow:hidden}.admin-grievance-table .table-view{justify-content:center;align-items:center;gap:6px;display:inline-flex}.admin-pagination{border-top:1px solid #e5e7eb;justify-content:space-between;align-items:center;padding:14px 20px;display:flex}.admin-rows-per-page{color:#64748b;align-items:center;gap:10px;font-size:13px;display:flex;position:relative}.admin-rows-per-page select{appearance:none;color:#172033;cursor:pointer;background:#fff;border:1px solid #d6dce5;border-radius:7px;outline:none;width:64px;height:34px;padding:0 25px 0 10px}.admin-rows-per-page svg{pointer-events:none;color:#64748b;position:absolute;left:42px}.admin-page-controls{align-items:center;gap:8px;display:flex}.admin-page-controls span{color:#64748b;margin-right:8px;font-size:13px}.admin-page-controls button{color:#334155;cursor:pointer;background:#fff;border:1px solid #d6dce5;border-radius:7px;justify-content:center;align-items:center;width:34px;height:34px;display:flex}.admin-page-controls button:hover:not(:disabled){color:#f47216;border-color:#f47216}.admin-page-controls button:disabled{opacity:.4;cursor:not-allowed}@media (width<=1000px){.admin-filter-bar{flex-wrap:wrap}.admin-search-box{width:100%}.admin-filter-select{flex:1}.grievance-table-wrapper{overflow-x:auto}.admin-grievance-table{min-width:1000px}}.session-expired-overlay{z-index:9999;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#0f172a73;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.session-expired-modal{background:#fff;border:1px solid #e5e7eb;border-radius:14px;width:100%;max-width:430px;padding:28px;box-shadow:0 20px 50px #0f172a2e}.session-expired-icon{color:#f47216;background:#fff1e8;border-radius:50%;justify-content:center;align-items:center;width:52px;height:52px;margin-bottom:18px;display:flex}.session-expired-content h2{color:#172033;margin:0 0 8px;font-size:21px;font-weight:700}.session-expired-content p{color:#64748b;margin:0;font-size:14px;line-height:1.6}.session-expired-button{color:#fff;cursor:pointer;background:#f47216;border:0;border-radius:8px;width:100%;height:44px;margin-top:24px;font-size:14px;font-weight:600}.session-expired-button:hover{background:#ea650d}.selected-rejection-summary{background:#fffaf7;border:1px solid #f0d7c7;border-radius:9px;justify-content:space-between;align-items:flex-start;gap:16px;margin-top:18px;padding:15px 16px;display:flex}.selected-rejection-summary>div{flex:1;min-width:0}.selected-rejection-summary .modal-label{margin-bottom:6px;display:block}.selected-rejection-summary p{color:#4b5563;white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-size:14px;line-height:1.55}.edit-rejection-button{color:#f47216;cursor:pointer;background:#fff;border:1px solid #f47216;border-radius:7px;flex-shrink:0;padding:7px 11px;font-size:12px;font-weight:600;transition:all .2s}.edit-rejection-button:hover:not(:disabled){background:#fff4ec}.edit-rejection-button:disabled{opacity:.6;cursor:not-allowed}.rejection-modal-overlay{z-index:1100;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#0f172a7a;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.rejection-modal{background:#fff;border:1px solid #e5e7eb;border-radius:12px;width:100%;max-width:520px;animation:.18s ease-out rejectionModalIn;overflow:hidden;box-shadow:0 20px 50px #0f172a2e}@keyframes rejectionModalIn{0%{opacity:0;transform:translateY(8px)scale(.98)}to{opacity:1;transform:translateY(0)scale(1)}}.rejection-modal-header{border-bottom:1px solid #eef0f3;justify-content:space-between;align-items:flex-start;gap:16px;padding:20px 22px;display:flex}.rejection-modal-title{align-items:flex-start;gap:12px;display:flex}.rejection-icon{color:#dc2626;background:#fff1f2;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;display:flex}.rejection-modal-title h3{color:#1f2937;margin:0;font-size:18px;font-weight:700}.rejection-modal-title p{color:#6b7280;margin:4px 0 0;font-size:13px;line-height:1.45}.rejection-modal-close{color:#6b7280;cursor:pointer;background:0 0;border:0;border-radius:7px;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;transition:background .2s,color .2s;display:flex}.rejection-modal-close:hover{color:#1f2937;background:#f3f4f6}.rejection-modal-body{padding:22px}.rejection-grievance-info{background:#f9fafb;border:1px solid #e5e7eb;border-radius:8px;justify-content:space-between;align-items:center;margin-bottom:20px;padding:11px 13px;display:flex}.rejection-grievance-info span{color:#6b7280;font-size:12px;font-weight:600}.rejection-grievance-info strong{color:#1f2937;font-size:13px}.rejection-modal-label{color:#374151;margin-bottom:8px;font-size:13px;font-weight:600;display:block}.rejection-modal-label span{color:#dc2626;margin-left:3px}.rejection-modal-body textarea{box-sizing:border-box;resize:vertical;color:#1f2937;background:#fff;border:1px solid #d1d5db;border-radius:8px;outline:none;width:100%;min-height:135px;padding:12px 13px;font-family:inherit;font-size:14px;line-height:1.55;transition:border-color .2s,box-shadow .2s}.rejection-modal-body textarea::placeholder{color:#9ca3af}.rejection-modal-body textarea:focus{border-color:#f47216;box-shadow:0 0 0 3px #f472161a}.rejection-modal-bottom{justify-content:space-between;align-items:flex-start;min-height:20px;margin-top:7px;display:flex}.rejection-modal-error{color:#dc2626;font-size:12px;line-height:1.4}.rejection-character-count{color:#9ca3af;margin-left:auto;font-size:12px}.rejection-modal-footer{background:#fafafa;border-top:1px solid #eef0f3;justify-content:flex-end;align-items:center;gap:9px;padding:16px 22px;display:flex}.rejection-cancel-button,.rejection-confirm-button{cursor:pointer;border-radius:7px;min-height:38px;padding:8px 15px;font-size:13px;font-weight:600;transition:background .2s,border-color .2s,color .2s}.rejection-cancel-button{color:#4b5563;background:#fff;border:1px solid #d9dee7}.rejection-cancel-button:hover{background:#f3f4f6}.rejection-confirm-button{color:#fff;background:#dc2626;border:1px solid #dc2626}.rejection-confirm-button:hover{background:#b91c1c;border-color:#b91c1c}@media (width<=600px){.selected-rejection-summary{flex-direction:column}.edit-rejection-button{width:100%}.rejection-modal-overlay{padding:14px}.rejection-modal{max-width:100%}.rejection-modal-header,.rejection-modal-body,.rejection-modal-footer{padding-left:17px;padding-right:17px}.rejection-modal-footer{flex-direction:column-reverse}.rejection-cancel-button,.rejection-confirm-button{width:100%}}.modal-status-section{margin-bottom:28px}.modal-status-row{justify-content:space-between;align-items:center;gap:16px;display:flex}.modal-status-display{align-items:center;gap:12px;display:flex}.modal-edit-status-button{color:#374151;cursor:pointer;background:#fff;border:1px solid #d9dee7;border-radius:7px;align-items:center;gap:6px;padding:7px 11px;font-size:13px;font-weight:600;transition:all .2s;display:inline-flex}.modal-edit-status-button:hover{color:#f47216;background:#fff7f1;border-color:#f47216}.modal-status-editor{align-items:center;display:flex}.modal-status-select{color:#1f2937;cursor:pointer;background:#fff;border:1px solid #d9dee7;border-radius:8px;outline:none;min-width:190px;padding:9px 36px 9px 12px;font-size:14px;font-weight:500;transition:border-color .2s,box-shadow .2s}.modal-status-select:focus{border-color:#f47216;box-shadow:0 0 0 3px #f472161f}.modal-status-select:disabled{opacity:.6;cursor:not-allowed}.modal-rejection-section{background:#fffaf7;border:1px solid #f0d7c7;border-radius:10px;margin-top:20px;padding:18px}.modal-rejection-section label{margin-bottom:9px;display:block}.required-mark{color:#dc2626;margin-left:3px;font-weight:700}.modal-rejection-section textarea{resize:vertical;box-sizing:border-box;color:#1f2937;background:#fff;border:1px solid #d9dee7;border-radius:8px;outline:none;width:100%;min-height:105px;padding:11px 13px;font-family:inherit;font-size:14px;line-height:1.5;transition:border-color .2s,box-shadow .2s}.modal-rejection-section textarea::placeholder{color:#9ca3af}.modal-rejection-section textarea:focus{border-color:#f47216;box-shadow:0 0 0 3px #f472161a}.modal-rejection-section textarea:disabled{cursor:not-allowed;background:#f9fafb}.modal-character-count{text-align:right;color:#9ca3af;margin-top:6px;font-size:12px}.modal-rejection-display{background:#fff7f7;border-left:3px solid #dc2626;border-radius:6px;margin-top:18px;padding:16px 18px}.modal-rejection-display .modal-label{margin-bottom:7px;display:block}.modal-status-error{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca;border-radius:7px;margin-top:12px;padding:10px 12px;font-size:13px;line-height:1.45}.modal-status-actions{justify-content:flex-end;align-items:center;gap:9px;margin-top:16px;display:flex}.modal-status-cancel,.modal-status-save{cursor:pointer;border-radius:7px;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:8px 14px;font-size:13px;font-weight:600;transition:all .2s;display:inline-flex}.modal-status-cancel{color:#4b5563;background:#fff;border:1px solid #d9dee7}.modal-status-cancel:hover:not(:disabled){background:#f9fafb;border-color:#cbd5e1}.modal-status-save{color:#fff;background:#f47216;border:1px solid #f47216}.modal-status-save:hover:not(:disabled){background:#e85f08;border-color:#e85f08}.modal-status-cancel:disabled,.modal-status-save:disabled{opacity:.6;cursor:not-allowed}@media (width<=600px){.modal-status-row{flex-direction:column;align-items:flex-start}.modal-status-display{justify-content:space-between;width:100%}.modal-status-editor,.modal-status-select,.modal-status-actions{width:100%}.modal-status-cancel,.modal-status-save{flex:1}}.modal-workflow-section{margin-top:16px}.modal-workflow-actions{flex-wrap:wrap;gap:10px;margin-top:9px;display:flex}.modal-workflow-button{cursor:pointer;border:1px solid #0000;border-radius:7px;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:0 15px;font-size:13px;font-weight:600;transition:background-color .2s,border-color .2s,opacity .2s;display:inline-flex}.modal-workflow-button:disabled{opacity:.55;cursor:not-allowed}.modal-workflow-button.reject{color:#b91c1c;background:#fef2f2;border-color:#fecaca}.modal-workflow-button.reject:hover:not(:disabled){background:#fee2e2}.modal-workflow-button.send{color:#6d28d9;background:#f5f3ff;border-color:#ddd6fe}.modal-workflow-button.send:hover:not(:disabled){background:#ede9fe}.modal-workflow-button.progress{color:#c2410c;background:#fff7ed;border-color:#fed7aa}.modal-workflow-button.progress:hover:not(:disabled){background:#ffedd5}.modal-workflow-button.resolve{color:#047857;background:#ecfdf5;border-color:#a7f3d0}.modal-workflow-button.resolve:hover:not(:disabled){background:#d1fae5}.modal-status-saving{color:#64748b;margin-top:9px;font-size:12px}.modal-rejection-display{background:#fff7f7;border:1px solid #fecaca;border-radius:8px;margin-top:14px;padding:13px 14px}.modal-rejection-display .modal-label{color:#b91c1c}.modal-rejection-display p{color:#7f1d1d;white-space:pre-wrap;margin:7px 0 0;font-size:13px;line-height:1.6}.grievance-modal-footer{justify-content:flex-end;align-items:center;display:flex}.modal-footer-actions{justify-content:flex-end;align-items:center;gap:10px;width:100%;display:flex}.modal-footer-actions .modal-status-saving{margin-right:auto}.esic-page{background:#fff;min-height:calc(100vh - 80px);padding:28px 30px}.esic-page-header{justify-content:space-between;align-items:center;gap:20px;margin-bottom:24px;display:flex}.esic-page-header h1{color:#1f2937;margin:0;font-size:26px;font-weight:700}.esic-page-header p{color:#6b7280;margin:6px 0 0;font-size:14px}.esic-dashboard-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-bottom:28px;display:grid}.esic-stat-card{background:#fff;border:1px solid #e5e7eb;border-radius:12px;flex-direction:column;justify-content:space-between;min-height:120px;padding:20px;display:flex}.esic-stat-card-label{color:#6b7280;font-size:14px;font-weight:500}.esic-stat-card-value{color:#1f2937;font-size:30px;font-weight:700;line-height:1}.esic-stat-card.orange{border-left:4px solid #f47216}.esic-stat-card.blue{border-left:4px solid #2563eb}.esic-stat-card.green{border-left:4px solid #16a34a}.esic-stat-card.gray{border-left:4px solid #6b7280}.esic-section{background:#fff;border:1px solid #e5e7eb;border-radius:12px;overflow:hidden}.esic-section-header{border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;padding:18px 20px;display:flex}.esic-section-header h2{color:#1f2937;margin:0;font-size:17px;font-weight:650}.esic-table-wrapper{width:100%;overflow-x:auto}.esic-table{border-collapse:collapse;width:100%;min-width:850px}.esic-table th{color:#6b7280;text-transform:uppercase;letter-spacing:.03em;text-align:left;white-space:nowrap;background:#f9fafb;border-bottom:1px solid #e5e7eb;padding:13px 16px;font-size:12px;font-weight:600}.esic-table td{color:#374151;vertical-align:middle;border-bottom:1px solid #f0f0f0;padding:15px 16px;font-size:14px}.esic-table tbody tr:hover{background:#fafafa}.esic-token{color:#1f2937;font-weight:650}.esic-title{color:#1f2937;max-width:280px;font-weight:550}.esic-hospital{color:#374151;font-weight:500}.esic-status{white-space:nowrap;border-radius:999px;align-items:center;padding:5px 10px;font-size:12px;font-weight:600;display:inline-flex}.esic-status.sent-to-esic{color:#c2410c;background:#fff7ed}.esic-status.in-progress{color:#1d4ed8;background:#eff6ff}.esic-status.resolved{color:#15803d;background:#f0fdf4}.esic-filters{border-bottom:1px solid #e5e7eb;align-items:center;gap:12px;padding:18px 20px;display:flex}.esic-search{color:#1f2937;background:#fff;border:1px solid #d1d5db;border-radius:8px;outline:none;flex:1;min-width:220px;height:40px;padding:0 13px;font-size:14px}.esic-search:focus{border-color:#f47216;box-shadow:0 0 0 3px #f472161a}.esic-filter-select{color:#374151;background:#fff;border:1px solid #d1d5db;border-radius:8px;outline:none;height:40px;padding:0 34px 0 12px;font-size:14px}.esic-filter-select:focus{border-color:#f47216}.esic-button{cursor:pointer;border:none;border-radius:8px;height:40px;padding:0 16px;font-size:14px;font-weight:600;transition:all .2s}.esic-button-primary{color:#fff;background:#f47216}.esic-button-primary:hover{background:#ea580c}.esic-button-secondary{color:#374151;background:#fff;border:1px solid #d1d5db}.esic-button-secondary:hover{background:#f9fafb}.esic-view-button{color:#374151;cursor:pointer;background:#fff;border:1px solid #d1d5db;border-radius:7px;height:34px;padding:0 13px;font-size:13px;font-weight:600}.esic-view-button:hover{color:#f47216;border-color:#f47216}.esic-empty-state{text-align:center;color:#6b7280;padding:50px 20px}.esic-empty-state h3{color:#374151;margin:0 0 6px;font-size:16px}.esic-empty-state p{margin:0;font-size:14px}.esic-loading{color:#6b7280;justify-content:center;align-items:center;min-height:300px;font-size:14px;display:flex}.esic-error{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca;border-radius:8px;margin-bottom:18px;padding:12px 14px;font-size:14px}.esic-pagination{border-top:1px solid #e5e7eb;justify-content:space-between;align-items:center;padding:15px 20px;display:flex}.esic-pagination-info{color:#6b7280;font-size:13px}.esic-pagination-buttons{gap:8px;display:flex}.esic-pagination-button{color:#374151;cursor:pointer;background:#fff;border:1px solid #d1d5db;border-radius:7px;width:34px;height:34px}.esic-pagination-button:hover:not(:disabled){color:#f47216;border-color:#f47216}.esic-pagination-button:disabled{opacity:.45;cursor:not-allowed}@media (width<=1100px){.esic-dashboard-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=768px){.esic-page{padding:20px 16px}.esic-page-header{flex-direction:column;align-items:flex-start}.esic-filters{flex-direction:column;align-items:stretch}.esic-search,.esic-filter-select{width:100%}.esic-dashboard-grid{grid-template-columns:1fr}.esic-pagination{flex-direction:column;align-items:flex-start;gap:12px}}.esic-dashboard,.esic-grievances-page{width:100%}.esic-recent-card{overflow:hidden}.esic-recent-table-wrapper{width:100%;overflow-x:auto}.esic-recent-table{border-collapse:collapse;width:100%}.esic-recent-table th{text-align:left;color:#6b7280;white-space:nowrap;background:#fafafa;border-bottom:1px solid #e5e7eb;padding:14px 18px;font-size:12px;font-weight:600}.esic-recent-table td{color:#374151;white-space:nowrap;border-bottom:1px solid #f1f1f1;padding:15px 18px;font-size:14px}.esic-recent-table tbody tr:last-child td{border-bottom:none}.esic-recent-table tbody tr:hover{background:#fafafa}.esic-recent-title{text-overflow:ellipsis;white-space:nowrap;max-width:300px;font-weight:500;overflow:hidden;color:#1f2937!important}.status.sent-to-esic{color:#c2410c;background:#fff7ed}.status.in-progress{color:#1d4ed8;background:#eff6ff}.status.resolved{color:#15803d;background:#f0fdf4}.esic-grievances-page .grievance-table{min-width:1050px}.esic-grievances-page .grievance-table th,.esic-grievances-page .grievance-table td{white-space:nowrap}.esic-grievances-page .grievance-title-cell{text-overflow:ellipsis;white-space:nowrap;max-width:280px;overflow:hidden}.esic-grievances-page .admin-hospital-name{color:#374151;font-weight:500}.esic-grievances-page .table-view{align-items:center;gap:6px;display:inline-flex}.esic-grievances-page .empty-grievances{min-height:220px}@media (width<=1200px){.esic-recent-table{min-width:850px}}@media (width<=768px){.esic-dashboard,.esic-grievances-page{padding-left:0;padding-right:0}.esic-recent-table{min-width:800px}.esic-grievances-page .grievance-table{min-width:950px}}.esic-dashboard .dashboard-stats-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-top:24px;margin-bottom:24px;display:grid}.esic-dashboard .esic-recent-card{margin-top:0}.esic-dashboard .esic-recent-table th{text-align:left;color:#6b7280;white-space:nowrap;background:#fafafa;border-bottom:1px solid #e5e7eb;padding:14px 16px;font-size:12px;font-weight:600}.esic-dashboard .esic-view-button{color:#374151;cursor:pointer;background:#fff;border:1px solid #d1d5db;border-radius:7px;align-items:center;gap:6px;height:34px;padding:0 12px;font-size:13px;font-weight:600;transition:all .2s;display:inline-flex}@media (width<=1100px){.esic-dashboard .dashboard-stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=700px){.esic-dashboard .dashboard-stats-grid{grid-template-columns:1fr}}.esic-dashboard{width:100%}.esic-dashboard .dashboard-stats-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-bottom:24px;display:grid}.esic-dashboard .dashboard-stat-card{box-sizing:border-box;background:#fff;border:1px solid #e5e7eb;border-radius:12px;align-items:center;gap:16px;min-height:105px;padding:20px;display:flex}.esic-dashboard .dashboard-stat-icon{color:#f47216;background:#fff7ed;border-radius:10px;justify-content:center;align-items:center;width:46px;min-width:46px;height:46px;display:flex}.esic-dashboard .dashboard-stat-content{flex-direction:column;gap:5px;display:flex}.esic-dashboard .dashboard-stat-label{color:#6b7280;font-size:13px;font-weight:500}.esic-dashboard .dashboard-stat-content strong{color:#111827;font-size:27px;font-weight:700;line-height:1}.esic-dashboard .esic-recent-card{overflow:hidden}.esic-dashboard .esic-recent-table-wrapper{width:100%;overflow-x:auto}.esic-dashboard .esic-recent-table{border-collapse:collapse;width:100%;min-width:950px}.esic-dashboard .esic-recent-table th{text-align:left;white-space:nowrap;color:#6b7280;background:#fafafa;border-bottom:1px solid #e5e7eb;padding:14px 16px;font-size:12px;font-weight:600}.esic-dashboard .esic-recent-table td{color:#374151;white-space:nowrap;border-bottom:1px solid #f0f0f0;padding:15px 16px;font-size:14px}.esic-dashboard .esic-recent-table tbody tr:hover{background:#fafafa}.esic-dashboard .esic-recent-table tbody tr:last-child td{border-bottom:none}.esic-dashboard .esic-recent-title{text-overflow:ellipsis;white-space:nowrap;color:#111827;max-width:330px;font-weight:500;overflow:hidden}.esic-dashboard .status.sent-to-esic{color:#c2410c;background:#fff7ed}.esic-dashboard .status.in-progress{color:#1d4ed8;background:#eff6ff}.esic-dashboard .status.resolved{color:#15803d;background:#f0fdf4}.esic-dashboard .esic-view-button{color:#374151;cursor:pointer;background:#fff;border:1px solid #d1d5db;border-radius:7px;justify-content:center;align-items:center;gap:6px;height:34px;padding:0 12px;font-size:13px;font-weight:600;transition:border-color .2s,color .2s,background .2s;display:inline-flex}.esic-dashboard .esic-view-button:hover{color:#f47216;background:#fffaf5;border-color:#f47216}@media (width<=1100px){.esic-dashboard .dashboard-stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=700px){.esic-dashboard .dashboard-stats-grid{grid-template-columns:1fr}.esic-dashboard .esic-recent-table{min-width:900px}}.dashboard-refresh-button{color:#374151;cursor:pointer;background:#fff;border:1px solid #d1d5db;border-radius:7px;justify-content:center;align-items:center;gap:6px;height:34px;padding:0 12px;font-size:13px;font-weight:600;transition:border-color .2s,color .2s,background .2s;display:inline-flex}.timeline-modal-overlay{z-index:1200;background:#0f172a7a;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.timeline-modal{background:#fff;border-radius:16px;flex-direction:column;width:min(760px,100%);max-height:calc(100vh - 48px);display:flex;overflow:hidden;box-shadow:0 24px 70px #0f172a38}.timeline-modal-header{border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:flex-start;gap:20px;padding:24px 26px 20px;display:flex}.timeline-modal-eyebrow{color:#f47216;letter-spacing:.08em;margin-bottom:6px;font-size:11px;font-weight:700}.timeline-modal-header h2{color:#111827;margin:0;font-size:21px;font-weight:700}.timeline-modal-header p{color:#6b7280;margin:5px 0 0;font-size:14px}.timeline-modal-close,.timeline-form-close{color:#6b7280;cursor:pointer;background:#fff;border:1px solid #e5e7eb;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;padding:0;transition:background .2s,color .2s,border-color .2s;display:flex}.timeline-modal-close:hover,.timeline-form-close:hover{color:#111827;background:#f9fafb;border-color:#d1d5db}.timeline-modal-close:disabled,.timeline-form-close:disabled{cursor:not-allowed;opacity:.6}.timeline-summary{background:#e5e7eb;border-bottom:1px solid #e5e7eb;grid-template-columns:repeat(3,1fr);gap:1px;display:grid}.timeline-summary-item{background:#f9fafb;padding:14px 18px}.timeline-summary-item span{color:#6b7280;text-transform:uppercase;letter-spacing:.04em;margin-bottom:4px;font-size:11px;font-weight:600;display:block}.timeline-summary-item strong{color:#1f2937;text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:600;display:block;overflow:hidden}.timeline-modal-body{flex:1;min-height:0;padding:26px;overflow-y:auto}.timeline-success,.timeline-error{border-radius:8px;align-items:center;gap:9px;margin-bottom:18px;padding:11px 13px;font-size:13px;display:flex}.timeline-success{color:#166534;background:#f0fdf4;border:1px solid #bbf7d0}.timeline-error{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca}.grievance-timeline{position:relative}.timeline-event{gap:15px;min-height:90px;display:flex;position:relative}.timeline-event-marker{z-index:2;color:#6b7280;background:#f3f4f6;border:2px solid #fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;display:flex;position:relative;box-shadow:0 0 0 1px #d1d5db}.timeline-event-line{background:#e5e7eb;width:2px;position:absolute;top:34px;bottom:0;left:16px}.timeline-event-content{flex:1;padding:0 0 28px}.timeline-event-top{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.timeline-event-top h3{color:#111827;margin:1px 0 4px;font-size:15px;font-weight:700}.timeline-event-date{color:#9ca3af;font-size:12px;display:block}.timeline-event-description{color:#4b5563;white-space:pre-line;margin:10px 0 0;font-size:13px;line-height:1.65}.timeline-event-eta{color:#c2410c;background:#fff7ed;border:1px solid #fed7aa;border-radius:7px;align-items:center;gap:7px;margin-top:12px;padding:7px 10px;font-size:12px;display:inline-flex}.timeline-event-author{color:#9ca3af;margin-top:9px;font-size:12px}.timeline-event-badge{color:#c2410c;text-transform:uppercase;letter-spacing:.03em;background:#fff7ed;border-radius:6px;flex-shrink:0;padding:5px 8px;font-size:10px;font-weight:700}.timeline-event.submitted .timeline-event-marker{color:#4b5563;background:#f3f4f6}.timeline-event.sent-to-esic .timeline-event-marker{color:#ea580c;background:#fff7ed;box-shadow:0 0 0 1px #fdba74}.timeline-event.in-progress .timeline-event-marker{color:#2563eb;background:#eff6ff;box-shadow:0 0 0 1px #93c5fd}.timeline-event.progress-update .timeline-event-marker{color:#f47216;background:#fff7ed;box-shadow:0 0 0 1px #fdba74}.timeline-event.resolved .timeline-event-marker{color:#16a34a;background:#f0fdf4;box-shadow:0 0 0 1px #86efac}.timeline-event.rejected .timeline-event-marker{color:#dc2626;background:#fef2f2;box-shadow:0 0 0 1px #fca5a5}.timeline-empty{color:#9ca3af;flex-direction:column;justify-content:center;align-items:center;min-height:180px;display:flex}.timeline-empty p{margin:10px 0 0;font-size:13px}.timeline-progress-section{border-top:1px solid #e5e7eb;margin-top:4px;padding-top:20px}.timeline-add-button{color:#fff;cursor:pointer;background:#f47216;border:1px solid #f47216;border-radius:8px;align-items:center;gap:8px;padding:10px 14px;font-size:13px;font-weight:600;transition:background .2s,border-color .2s;display:inline-flex}.timeline-add-button:hover{background:#ea650d;border-color:#ea650d}.timeline-progress-form{background:#f9fafb;border:1px solid #e5e7eb;border-radius:10px;padding:18px}.timeline-form-header h3{color:#111827;margin:0;font-size:15px}.timeline-form-header p{color:#6b7280;margin:5px 0 0;font-size:12px}.timeline-form-group{margin-bottom:15px}.timeline-form-group label{color:#374151;margin-bottom:7px;font-size:12px;font-weight:600;display:block}.timeline-form-group input,.timeline-form-group textarea{box-sizing:border-box;color:#111827;background:#fff;border:1px solid #d1d5db;border-radius:7px;outline:none;width:100%;padding:10px 11px;font-family:inherit;font-size:13px;transition:border-color .2s,box-shadow .2s;display:block}.timeline-form-group textarea{resize:vertical;min-height:100px}.timeline-form-group input:disabled,.timeline-form-group textarea:disabled{cursor:not-allowed;background:#f3f4f6}.timeline-form-actions{justify-content:flex-end;gap:9px;margin-top:18px;display:flex}.timeline-cancel-button,.timeline-save-button,.timeline-close-button{cursor:pointer;border-radius:7px;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:0 14px;font-size:13px;font-weight:600;display:inline-flex}.timeline-cancel-button:hover{background:#f9fafb}.timeline-save-button:hover{background:#ea650d}.timeline-save-button:disabled,.timeline-cancel-button:disabled,.timeline-close-button:disabled{cursor:not-allowed;opacity:.6}@keyframes timeline-spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.timeline-modal-footer{background:#fff;border-top:1px solid #e5e7eb;justify-content:flex-end;padding:15px 26px;display:flex}.timeline-close-button{color:#374151;background:#fff;border:1px solid #d1d5db}.timeline-close-button:hover{background:#f9fafb}@media (width<=700px){.timeline-modal-overlay{padding:12px}.timeline-modal{max-height:calc(100vh - 24px)}.timeline-modal-header,.timeline-modal-body{padding:18px}.timeline-summary{grid-template-columns:1fr}.timeline-summary-item{padding:11px 18px}.timeline-event-top{flex-direction:column;gap:7px}.timeline-modal-footer{padding:12px 18px}}.grievance-action-buttons{align-items:center;gap:7px;display:flex}.timeline-table-button{color:#374151;cursor:pointer;background:#fff;border:1px solid #d7dee8;border-radius:7px;justify-content:center;align-items:center;gap:6px;min-height:32px;padding:0 10px;font-size:12px;font-weight:600;transition:background .2s,border-color .2s,color .2s;display:inline-flex}.timeline-table-button:hover{color:#ea580c;background:#fff7ed;border-color:#f47216}.ai-comparison-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-top:20px;display:grid}.ai-comparison-card{background:#fff;border:1px solid #e5e7eb;border-radius:12px;overflow:hidden}.ai-comparison-header{background:#fafafa;padding:14px 16px}.ai-comparison-header h4{color:#17233b;margin:0;font-size:15px;font-weight:700}.ai-comparison-header p{color:#718096;margin:4px 0 0;font-size:12px}.ai-comparison-image-wrapper{background:#f8fafc;width:100%;height:330px;padding-bottom:14px;overflow:hidden}.ai-comparison-image{object-fit:contain;width:100%;height:100%;display:block}.ai-comparison-placeholder{color:#94a3b8;text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:12px;width:100%;height:100%;padding:20px;display:flex}.ai-comparison-placeholder span{max-width:260px;font-size:13px;line-height:1.5}.ai-comparison-note{color:#9a3412;background:#fff7ed;border-radius:8px;align-items:center;gap:8px;margin-top:14px;padding:11px 13px;font-size:12px;line-height:1.5;display:flex}.ai-comparison-note svg{flex-shrink:0}@media (width<=768px){.ai-comparison-grid{grid-template-columns:1fr}.ai-comparison-image-wrapper{height:280px}}.hospitals-page{width:100%;padding:4px 0 32px}.hospitals-page-header{justify-content:space-between;align-items:flex-start;gap:24px;margin-bottom:24px;display:flex}.hospitals-page-header h1{color:#172033;margin:0;font-size:26px;font-weight:700}.hospitals-page-header p{color:#697386;margin:7px 0 0;font-size:14px}.hospitals-refresh-button{color:#374151;cursor:pointer;background:#fff;border:1px solid #d9dee8;border-radius:8px;justify-content:center;align-items:center;gap:8px;min-height:40px;padding:0 16px;font-size:14px;font-weight:600;transition:background .2s,border-color .2s;display:inline-flex}.hospitals-refresh-button:hover{background:#f8fafc;border-color:#c7ceda}.hospitals-refresh-button:disabled{opacity:.65;cursor:not-allowed}.is-spinning{animation:.9s linear infinite hospitals-spin}@keyframes hospitals-spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.hospitals-summary{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:20px;display:grid}.hospital-summary-card{background:#fff;border:1px solid #e5e9f0;border-radius:10px;align-items:center;gap:14px;padding:18px;display:flex}.hospital-summary-icon{color:#f47216;background:#fff3eb;border-radius:9px;justify-content:center;align-items:center;width:42px;height:42px;display:flex}.hospital-summary-card span{color:#727b8b;margin-bottom:3px;font-size:12px;display:block}.hospital-summary-card strong{color:#172033;font-size:22px;font-weight:700;display:block}.hospitals-card{background:#fff;border:1px solid #e5e9f0;border-radius:10px;overflow:hidden}.hospitals-card-header{border-bottom:1px solid #edf0f4;justify-content:space-between;align-items:center;gap:24px;padding:20px 22px;display:flex}.hospitals-card-header h2{color:#172033;margin:0;font-size:17px;font-weight:700}.hospitals-card-header p{color:#7a8392;margin:5px 0 0;font-size:13px}.hospitals-search{color:#8a93a1;background:#fff;border:1px solid #dfe4eb;border-radius:8px;align-items:center;gap:9px;width:280px;height:40px;padding:0 12px;display:flex}.hospitals-search:focus-within{border-color:#f47216;box-shadow:0 0 0 3px #f472161a}.hospitals-search input{color:#273142;background:0 0;border:0;outline:0;width:100%;font-size:13px}.hospitals-search input::placeholder{color:#9aa2ae}.hospitals-table-wrapper{width:100%;overflow-x:auto}.hospitals-table{border-collapse:collapse;width:100%;min-width:760px}.hospitals-table th{color:#697386;text-align:left;text-transform:uppercase;letter-spacing:.04em;background:#fafbfc;border-bottom:1px solid #e5e9f0;padding:13px 20px;font-size:11px;font-weight:700}.hospitals-table td{color:#374151;vertical-align:middle;border-bottom:1px solid #edf0f4;padding:15px 20px;font-size:13px}.hospitals-table tbody tr:last-child td{border-bottom:0}.hospitals-table tbody tr:hover{background:#fcfcfd}.hospital-code{color:#273142;letter-spacing:.04em;background:#f8fafc;border:1px solid #dfe4eb;border-radius:6px;justify-content:center;align-items:center;min-width:52px;padding:5px 9px;font-size:12px;font-weight:700;display:inline-flex}.hospital-name-cell{align-items:center;gap:11px;display:flex}.hospital-avatar{color:#f47216;background:#fff3eb;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:13px;font-weight:700;display:flex}.hospital-name-cell strong{color:#273142;font-size:13px;font-weight:600;display:block}.hospital-name-cell span{color:#9098a6;margin-top:2px;font-size:11px;display:block}.hospital-detail-cell{color:#657080;align-items:center;gap:7px;display:flex}.hospital-detail-cell svg{color:#9aa2ae;flex-shrink:0}.hospitals-loading{color:#7a8392;flex-direction:column;justify-content:center;align-items:center;gap:12px;min-height:280px;font-size:13px;display:flex}.hospital-loading-spinner{border:3px solid #e9edf2;border-top-color:#f47216;border-radius:50%;width:28px;height:28px;animation:.8s linear infinite hospitals-spin}.hospitals-error{color:#a33a3a;background:#fff7f7;border:1px solid #f2d3d3;border-radius:8px;justify-content:space-between;align-items:center;gap:16px;margin:20px;padding:14px 16px;font-size:13px;display:flex}.hospitals-error button{color:#a33a3a;cursor:pointer;background:0 0;border:0;font-size:13px;font-weight:700}.hospitals-empty{height:180px;text-align:center!important;color:#8a93a1!important}@media (width<=900px){.hospitals-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.hospitals-card-header{flex-direction:column;align-items:flex-start}.hospitals-search{width:100%}}@media (width<=600px){.hospitals-page-header{flex-direction:column}.hospitals-summary{grid-template-columns:1fr}.hospitals-refresh-button{width:100%}}.hospital-edit-button{color:#374151;cursor:pointer;background:#fff;border:1px solid #e5e7eb;border-radius:7px;justify-content:center;align-items:center;gap:7px;padding:8px 13px;font-size:13px;font-weight:600;transition:all .2s;display:inline-flex}.hospital-edit-button:hover{color:#f47216;background:#fff7f2;border-color:#f47216}.hospital-modal-overlay{z-index:1000;background:#0f172a7a;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.hospital-modal{background:#fff;border-radius:14px;width:100%;max-width:620px;max-height:calc(100vh - 48px);overflow-y:auto;box-shadow:0 24px 70px #0f172a33}.hospital-modal-header{border-bottom:1px solid #eef0f3;justify-content:space-between;align-items:flex-start;gap:20px;padding:24px 26px 20px;display:flex}.hospital-modal-header h2{color:#172033;margin:0;font-size:20px;font-weight:700}.hospital-modal-header p{color:#6b7280;margin:6px 0 0;font-size:13px}.hospital-modal-close{color:#6b7280;cursor:pointer;background:#f5f6f8;border:0;border-radius:7px;justify-content:center;align-items:center;width:34px;height:34px;padding:0;transition:all .2s;display:flex}.hospital-modal-close:hover{color:#1f2937;background:#eceef1}.hospital-modal-close:disabled{cursor:not-allowed;opacity:.5}.hospital-modal-body{padding:24px 26px}.hospital-form-row{grid-template-columns:1fr 1fr;gap:16px;display:grid}.hospital-form-group{margin-bottom:18px}.hospital-form-group label{color:#374151;margin-bottom:7px;font-size:13px;font-weight:600;display:block}.hospital-form-group input{box-sizing:border-box;color:#172033;background:#fff;border:1px solid #dfe3e8;border-radius:7px;outline:none;width:100%;height:42px;padding:0 12px;font-family:inherit;font-size:14px;transition:border-color .2s,box-shadow .2s}.hospital-form-group input:focus{border-color:#f47216;box-shadow:0 0 0 3px #f472161a}.hospital-form-group input:disabled{color:#6b7280;cursor:not-allowed;background:#f6f7f9}.hospital-form-help{color:#8a919d;margin-top:6px;font-size:11px;line-height:1.4;display:block}.hospital-password-input{position:relative}.hospital-password-input>svg{color:#8a919d;pointer-events:none;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.hospital-password-input input{padding-left:38px}.hospital-form-error{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca;border-radius:7px;padding:11px 13px;font-size:13px;line-height:1.4}.hospital-form-success{color:#15803d;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:7px;align-items:center;gap:8px;padding:11px 13px;font-size:13px;font-weight:500;display:flex}.hospital-modal-footer{background:#fafbfc;border-top:1px solid #eef0f3;justify-content:flex-end;gap:10px;padding:18px 26px;display:flex}.hospital-modal-cancel,.hospital-modal-save{cursor:pointer;border-radius:7px;min-width:120px;height:40px;padding:0 16px;font-family:inherit;font-size:13px;font-weight:600;transition:all .2s}.hospital-modal-cancel{color:#4b5563;background:#fff;border:1px solid #dfe3e8}.hospital-modal-cancel:hover{background:#f5f6f8}.hospital-modal-save{color:#fff;background:#f47216;border:1px solid #f47216;justify-content:center;align-items:center;gap:8px;display:inline-flex}.hospital-modal-save:hover{background:#e8640d;border-color:#e8640d}.hospital-modal-save:disabled,.hospital-modal-cancel:disabled{cursor:not-allowed;opacity:.6}.hospital-button-spinner{border:2px solid #ffffff73;border-top-color:#fff;border-radius:50%;width:14px;height:14px;animation:.7s linear infinite hospital-button-spin}@keyframes hospital-button-spin{to{transform:rotate(360deg)}}@media (width<=700px){.hospital-modal-overlay{padding:14px}.hospital-form-row{grid-template-columns:1fr;gap:0}.hospital-modal-header,.hospital-modal-body{padding:20px}.hospital-modal-footer{padding:16px 20px}}.export-actions{align-items:center;gap:8px;display:flex}.export-label{color:#64748b;margin-right:4px;font-size:13px;font-weight:500}.export-button{color:#475569;cursor:pointer;background:#fff;border:1px solid #e2e8f0;border-radius:8px;align-items:center;gap:7px;height:36px;padding:0 12px;font-size:13px;font-weight:500;transition:background .2s,border-color .2s,color .2s;display:inline-flex}.export-button svg{width:16px;height:16px}.export-button:hover{color:#1e293b;background:#f8fafc;border-color:#cbd5e1}.export-button:active{transform:translateY(1px)}.modal-print-button{color:#24364b;cursor:pointer;background:#fff;border:1px solid #d7dee8;border-radius:7px;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:0 15px;font-size:13px;font-weight:600;transition:background .15s,border-color .15s;display:inline-flex}.modal-print-button:hover{background:#f8fafc;border-color:#b8c2cf}.modal-print-button:disabled{opacity:.6;cursor:not-allowed}.priority-star{color:#64748b;cursor:pointer;background:0 0;border:0;justify-content:center;align-items:center;padding:4px;transition:color .15s;display:inline-flex}.priority-star:hover,.priority-star.active{color:#f47216}.priority-star:disabled{opacity:.5;cursor:not-allowed}.timeline-progress-form{box-sizing:border-box;background:#fff;border:1px solid #e5e7eb;border-radius:12px;width:100%;padding:22px}.timeline-form-header{justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:22px;display:flex}.timeline-form-header>div{min-width:0}.timeline-form-header h3{color:#111827;margin:0;font-size:18px;font-weight:700;line-height:1.4}.timeline-form-header p{color:#6b7280;margin:5px 0 0;font-size:13px;line-height:1.5}.timeline-form-close{color:#6b7280;cursor:pointer;background:#fff;border:1px solid #d9dee7;border-radius:8px;flex:0 0 36px;justify-content:center;align-items:center;width:36px;height:36px;transition:background-color .2s,border-color .2s,color .2s;display:inline-flex}.timeline-form-close:hover:not(:disabled){color:#111827;background:#f8fafc;border-color:#cbd5e1}.timeline-form-close:disabled{opacity:.55;cursor:not-allowed}.timeline-error{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca;border-radius:8px;align-items:flex-start;gap:9px;margin-bottom:18px;padding:11px 13px;font-size:13px;line-height:1.5;display:flex}.timeline-error svg{flex:none;margin-top:1px}.timeline-form-group{width:100%;margin-bottom:18px}.timeline-form-group label{color:#1f2937;margin-bottom:7px;font-size:13px;font-weight:600;line-height:1.4;display:block}.timeline-form-group label span{color:#dc2626;margin-left:3px}.timeline-form-group input[type=text],.timeline-form-group input[type=number],.timeline-form-group input[type=date],.timeline-form-group textarea{box-sizing:border-box;color:#111827;background:#fff;border:1px solid #d1d5db;border-radius:8px;outline:none;width:100%;font-family:inherit;font-size:14px;transition:border-color .2s,box-shadow .2s,background-color .2s}.timeline-form-group input[type=text],.timeline-form-group input[type=number],.timeline-form-group input[type=date]{height:42px;padding:0 12px}.timeline-form-group textarea{resize:vertical;min-height:115px;padding:11px 12px}.timeline-form-group input::placeholder,.timeline-form-group textarea::placeholder{color:#9ca3af}.timeline-form-group input:focus,.timeline-form-group textarea:focus{border-color:#f47216;box-shadow:0 0 0 3px #f472161f}.timeline-form-group input:disabled,.timeline-form-group textarea:disabled{color:#94a3b8;cursor:not-allowed;background:#f8fafc}.timeline-form-row{grid-template-columns:1fr 1fr;gap:16px;display:grid}.timeline-input-prefix{width:100%;position:relative}.timeline-input-prefix>span{color:#374151;pointer-events:none;z-index:1;font-size:14px;font-weight:600;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.timeline-input-prefix input{padding-left:29px!important}.timeline-form-group input[type=date]{color:#374151}.timeline-form-group input[type=date]::-webkit-calendar-picker-indicator{cursor:pointer;opacity:.65}.timeline-form-group input[type=date]::-webkit-calendar-picker-indicator:hover{opacity:1}.timeline-file-upload{box-sizing:border-box;background:#f8fafc;border:1px dashed #cbd5e1;border-radius:8px;align-items:center;gap:10px;width:100%;min-height:46px;padding:5px;display:flex;position:relative}.timeline-file-upload input[type=file]{opacity:0;pointer-events:none;width:1px;height:1px;position:absolute;overflow:hidden}.timeline-file-label{color:#374151;cursor:pointer;background:#fff;border:1px solid #d1d5db;border-radius:6px;justify-content:center;align-items:center;gap:8px;min-height:34px;padding:0 12px;transition:background-color .2s,border-color .2s,color .2s;font-size:13px!important;font-weight:600!important;display:flex!important}.timeline-file-label:hover{color:#ea580c;background:#fff7ed;border-color:#f47216}.timeline-file-label svg{color:#f47216;flex:none}.timeline-file-upload>.timeline-file-label{flex:none}.timeline-file-upload .timeline-file-label span{text-overflow:ellipsis;white-space:nowrap;color:#374151;max-width:340px;margin:0;overflow:hidden}.timeline-file-remove{color:#b91c1c;cursor:pointer;background:#fee2e2;border:0;border-radius:6px;flex:0 0 30px;justify-content:center;align-items:center;width:30px;height:30px;margin-left:auto;transition:background-color .2s,color .2s;display:inline-flex}.timeline-file-remove:hover:not(:disabled){color:#991b1b;background:#fecaca}.timeline-file-remove:disabled{opacity:.55;cursor:not-allowed}.timeline-form-group>small{color:#6b7280;margin-top:7px;font-size:12px;line-height:1.5;display:block}.timeline-form-actions{border-top:1px solid #eef0f3;justify-content:flex-end;align-items:center;gap:10px;margin-top:24px;padding-top:18px;display:flex}.timeline-cancel-button,.timeline-save-button{cursor:pointer;border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:40px;padding:0 16px;font-family:inherit;font-size:13px;font-weight:600;transition:background-color .2s,border-color .2s,color .2s,box-shadow .2s,opacity .2s;display:inline-flex}.timeline-cancel-button{color:#374151;background:#fff;border:1px solid #d1d5db}.timeline-cancel-button:hover:not(:disabled){background:#f9fafb;border-color:#9ca3af}.timeline-save-button{color:#fff;background:#f47216;border:1px solid #f47216}.timeline-save-button:hover:not(:disabled){background:#ea580c;border-color:#ea580c;box-shadow:0 3px 10px #f4721633}.timeline-cancel-button:disabled,.timeline-save-button:disabled{opacity:.6;cursor:not-allowed}.timeline-spinner{animation:.9s linear infinite timeline-spin}.timeline-event.schedule-plan .timeline-event-marker{color:#f47216;background:#fff7ed;border-color:#fed7aa}.timeline-event.schedule-plan .timeline-event-badge{color:#c2410c;background:#fff7ed;border-color:#fed7aa}.timeline-event-meta{align-items:center;gap:8px;margin-top:10px;font-size:13px;display:flex}.timeline-event-meta span{color:#6b7280}.timeline-event-meta strong{color:#111827}.timeline-event-attachment{align-items:center;gap:7px;margin-top:10px;font-size:13px;display:inline-flex}.timeline-event-attachment svg{color:#6b7280}.timeline-event-attachment a{color:#ea580c;font-weight:600;text-decoration:none}.timeline-event-attachment a:hover{text-decoration:underline}@media (width<=700px){.timeline-progress-form{padding:17px}.timeline-form-row{grid-template-columns:1fr;gap:0}.timeline-file-upload{flex-wrap:wrap;align-items:stretch}.timeline-file-label{box-sizing:border-box;width:100%}.timeline-file-upload .timeline-file-label span{max-width:calc(100vw - 120px)}.timeline-file-remove{position:absolute;top:8px;right:8px}.timeline-form-actions{flex-direction:column-reverse;align-items:stretch}.timeline-cancel-button,.timeline-save-button{width:100%}}.timeline-event-media{width:100%;margin-top:14px}.timeline-image-card{background:#fff;border:1px solid #e5e7eb;border-radius:10px;width:100%;max-width:420px;overflow:hidden}.timeline-image-card-header{background:#f8fafc;border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;gap:12px;padding:10px 12px;display:flex}.timeline-image-card-header>div{flex-direction:column;gap:3px;min-width:0;display:flex}.timeline-media-label{color:#64748b;text-transform:uppercase;letter-spacing:.04em;font-size:11px;font-weight:600;line-height:1.3;display:block}.timeline-image-card-header strong{text-overflow:ellipsis;white-space:nowrap;color:#1f2937;max-width:280px;font-size:13px;line-height:1.4;display:block;overflow:hidden}.timeline-image-open{color:#ea580c;flex:none;font-size:12px;font-weight:600;text-decoration:none}.timeline-image-open:hover{text-decoration:underline}.timeline-image-preview{background:#f1f5f9;width:100%;display:block}.timeline-image-preview img{object-fit:contain;width:100%;max-height:280px;transition:transform .2s;display:block}.timeline-image-preview:hover img{transform:scale(1.015)}.timeline-pdf-card{box-sizing:border-box;background:#f8fafc;border:1px solid #e5e7eb;border-radius:10px;align-items:center;gap:12px;width:100%;max-width:420px;padding:12px;display:flex}.timeline-pdf-icon{color:#dc2626;background:#fee2e2;border-radius:8px;flex:0 0 42px;justify-content:center;align-items:center;width:42px;height:42px;display:flex}.timeline-pdf-info{flex-direction:column;flex:1;gap:3px;min-width:0;display:flex}.timeline-pdf-info strong{text-overflow:ellipsis;white-space:nowrap;color:#1f2937;font-size:13px;line-height:1.4;display:block;overflow:hidden}.timeline-pdf-button{color:#ea580c;background:#fff7ed;border:1px solid #fed7aa;border-radius:7px;flex:none;padding:7px 10px;font-size:12px;font-weight:600;text-decoration:none;transition:background-color .2s,border-color .2s}.timeline-pdf-button:hover{background:#ffedd5;border-color:#fdba74}@media (width<=600px){.timeline-image-card,.timeline-pdf-card{max-width:100%}.timeline-pdf-card{flex-wrap:wrap;align-items:flex-start}.timeline-pdf-info{min-width:calc(100% - 58px)}.timeline-pdf-button{margin-left:54px}}.resolve-modal-overlay{z-index:1200;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#0f172a8c;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.resolve-modal{background:#fff;border-radius:14px;flex-direction:column;width:min(620px,100%);max-height:calc(100vh - 48px);display:flex;overflow:hidden;box-shadow:0 24px 60px #0f172a33,0 4px 14px #0f172a14}.resolve-modal-header{border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:flex-start;gap:20px;padding:22px 24px;display:flex}.resolve-modal-eyebrow{color:#f47216;letter-spacing:.08em;margin-bottom:5px;font-size:11px;font-weight:700}.resolve-modal-header h3{color:#172033;margin:0;font-size:20px;line-height:1.35}.resolve-modal-header p{color:#64748b;max-width:480px;margin:6px 0 0;font-size:13px;line-height:1.5}.resolve-modal-close{color:#64748b;cursor:pointer;background:#fff;border:1px solid #dbe1e8;border-radius:8px;flex:0 0 36px;justify-content:center;align-items:center;width:36px;height:36px;display:flex}.resolve-modal-close:hover:not(:disabled){color:#172033;background:#f8fafc}.resolve-modal-body{padding:22px 24px;overflow-y:auto}.resolve-grievance-summary{background:#f8fafc;border:1px solid #e5e7eb;border-radius:9px;flex-direction:column;gap:3px;margin-bottom:20px;padding:13px 14px;display:flex}.resolve-grievance-summary span{color:#64748b;text-transform:uppercase;letter-spacing:.04em;font-size:11px;font-weight:700}.resolve-grievance-summary strong{color:#172033;font-size:14px}.resolve-grievance-summary small{color:#64748b;font-size:12px}.resolve-modal-error{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca;border-radius:8px;align-items:flex-start;gap:8px;margin-bottom:18px;padding:11px 13px;font-size:13px;line-height:1.5;display:flex}.resolve-form-group{margin-bottom:20px}.resolve-form-group label{color:#1f2937;margin-bottom:7px;font-size:13px;font-weight:600;display:block}.resolve-form-group label span{color:#dc2626;margin-left:3px}.resolve-form-group textarea{box-sizing:border-box;color:#172033;resize:vertical;background:#fff;border:1px solid #d1d5db;border-radius:8px;outline:none;width:100%;padding:11px 12px;font-family:inherit;font-size:14px;transition:border-color .2s,box-shadow .2s}.resolve-form-group textarea:focus{border-color:#f47216;box-shadow:0 0 0 3px #f472161f}.resolve-form-group textarea:disabled{cursor:not-allowed;background:#f8fafc}.resolve-form-group>small{color:#64748b;margin-top:7px;font-size:12px;line-height:1.5;display:block}.resolve-file-upload{box-sizing:border-box;background:#f8fafc;border:1px dashed #cbd5e1;border-radius:8px;align-items:center;min-height:46px;padding:5px;display:flex;position:relative}.resolve-file-upload input[type=file]{opacity:0;pointer-events:none;width:1px;height:1px;position:absolute}.resolve-file-label{color:#374151;cursor:pointer;background:#fff;border:1px solid #d1d5db;border-radius:6px;align-items:center;gap:8px;min-height:34px;padding:0 12px;display:flex!important}.resolve-file-label:hover{color:#ea580c;background:#fff7ed;border-color:#f47216}.resolve-file-label svg{color:#f47216}.resolve-file-label span{text-overflow:ellipsis;white-space:nowrap;max-width:390px;overflow:hidden}.resolve-file-remove{color:#b91c1c;cursor:pointer;background:#fee2e2;border:0;border-radius:6px;justify-content:center;align-items:center;width:30px;height:30px;margin-left:auto;display:flex}.resolve-file-remove:hover:not(:disabled){background:#fecaca}.resolve-modal-footer{border-top:1px solid #e5e7eb;justify-content:flex-end;align-items:center;gap:10px;padding:16px 24px;display:flex}.resolve-cancel-button,.resolve-confirm-button{cursor:pointer;border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:40px;padding:0 16px;font-family:inherit;font-size:13px;font-weight:600;display:inline-flex}.resolve-cancel-button{color:#374151;background:#fff;border:1px solid #d1d5db}.resolve-cancel-button:hover:not(:disabled){background:#f8fafc}.resolve-confirm-button{color:#fff;background:#059669;border:1px solid #059669}.resolve-confirm-button:hover:not(:disabled){background:#047857;border-color:#047857}.resolve-cancel-button:disabled,.resolve-confirm-button:disabled{opacity:.6;cursor:not-allowed}.resolve-spinner{border:2px solid #fff6;border-top-color:#fff;border-radius:50%;width:14px;height:14px;animation:.8s linear infinite resolve-spin}@keyframes resolve-spin{to{transform:rotate(360deg)}}@media (width<=600px){.resolve-modal-overlay{padding:12px}.resolve-modal-header,.resolve-modal-body,.resolve-modal-footer{padding-left:17px;padding-right:17px}.resolve-modal-footer{flex-direction:column-reverse;align-items:stretch}.resolve-cancel-button,.resolve-confirm-button{width:100%}.resolve-file-label{box-sizing:border-box;width:100%}}.return-modal-overlay{z-index:1200;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#0f172a8c;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.return-modal{background:#fff;border-radius:14px;width:min(560px,100%);overflow:hidden;box-shadow:0 24px 60px #0f172a33,0 4px 14px #0f172a14}.return-modal-header{border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:flex-start;gap:20px;padding:22px 24px;display:flex}.return-modal-title{align-items:flex-start;gap:12px;display:flex}.return-icon{color:#f47216;background:#fff7ed;border-radius:9px;flex:0 0 38px;justify-content:center;align-items:center;width:38px;height:38px;display:flex}.return-modal-title h3{color:#172033;margin:0;font-size:19px}.return-modal-title p{color:#64748b;margin:5px 0 0;font-size:13px;line-height:1.5}.return-modal-close{color:#64748b;cursor:pointer;background:#fff;border:1px solid #dbe1e8;border-radius:8px;flex:0 0 34px;justify-content:center;align-items:center;width:34px;height:34px;display:flex}.return-modal-close:hover:not(:disabled){color:#172033;background:#f8fafc}.return-modal-body{padding:22px 24px}.return-grievance-info{background:#f8fafc;border:1px solid #e5e7eb;border-radius:8px;flex-direction:column;gap:4px;margin-bottom:12px;padding:11px 13px;display:flex}.return-grievance-info span{color:#64748b;text-transform:uppercase;letter-spacing:.04em;font-size:10px;font-weight:700}.return-grievance-info strong{color:#172033;font-size:13px}.return-modal-label{color:#1f2937;margin-top:20px;margin-bottom:7px;font-size:13px;font-weight:600;display:block}.return-modal-label span{color:#dc2626;margin-left:3px}.return-modal textarea{box-sizing:border-box;color:#172033;resize:vertical;background:#fff;border:1px solid #d1d5db;border-radius:8px;outline:none;width:100%;padding:11px 12px;font-family:inherit;font-size:14px}.return-modal textarea:focus{border-color:#f47216;box-shadow:0 0 0 3px #f472161f}.return-modal-bottom{color:#64748b;justify-content:space-between;align-items:flex-start;gap:15px;margin-top:7px;font-size:11px;line-height:1.4;display:flex}.return-modal-error{color:#b91c1c}.return-character-count{flex:none}.return-modal-footer{border-top:1px solid #e5e7eb;justify-content:flex-end;gap:10px;padding:16px 24px;display:flex}.return-cancel-button,.return-confirm-button{cursor:pointer;border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:40px;padding:0 16px;font-family:inherit;font-size:13px;font-weight:600;display:inline-flex}.return-cancel-button{color:#374151;background:#fff;border:1px solid #d1d5db}.return-cancel-button:hover:not(:disabled){background:#f8fafc}.return-confirm-button{color:#fff;background:#f47216;border:1px solid #f47216}.return-confirm-button:hover:not(:disabled){background:#ea580c}.return-cancel-button:disabled,.return-confirm-button:disabled{opacity:.6;cursor:not-allowed}.send-to-esic-button{color:#ea580c;cursor:pointer;background:#fff7ed;border:1px solid #f47216;border-radius:6px;justify-content:center;align-items:center;gap:6px;min-height:32px;padding:0 10px;font-family:inherit;font-size:12px;font-weight:600;transition:background .2s,border-color .2s,color .2s;display:inline-flex}.send-to-esic-button:hover:not(:disabled){color:#fff;background:#f47216;border-color:#f47216}.send-to-esic-button:disabled{opacity:.65;cursor:not-allowed}.send-esic-spinner{border:2px solid #f472164d;border-top-color:#f47216;border-radius:50%;width:12px;height:12px;animation:.8s linear infinite send-esic-spin}@keyframes send-esic-spin{to{transform:rotate(360deg)}}.send-esic-success,.send-esic-error{border-radius:8px;align-items:center;gap:9px;margin-bottom:14px;padding:11px 14px;font-size:13px;font-weight:500;display:flex}.send-esic-success{color:#166534;background:#f0fdf4;border:1px solid #bbf7d0}.send-esic-error{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca}.send-esic-error button{width:26px;height:26px;color:inherit;cursor:pointer;background:0 0;border:0;border-radius:5px;justify-content:center;align-items:center;margin-left:auto;display:flex}.send-esic-error button:hover{background:#b91c1c14}.status.returned-to-hospital{color:#c2410c;background:#fff7ed}.returned-edit-field{margin-top:8px}.returned-edit-field label{color:#64748b;margin-bottom:7px;font-size:12px;font-weight:700;display:block}.returned-edit-field input,.returned-description-input{color:#172033;background:#fff;border:1px solid #cbd5e1;border-radius:7px;outline:none;width:100%;padding:11px 12px;font-family:inherit;font-size:14px;transition:border-color .2s,box-shadow .2s}.returned-edit-field input:focus,.returned-description-input:focus{border-color:#f47216;box-shadow:0 0 0 3px #f472161a}.returned-description-input{resize:vertical;min-height:140px;line-height:1.6}.returned-edit-error{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca;border-radius:7px;align-items:center;gap:8px;margin:0 24px 12px;padding:10px 12px;font-size:13px;display:flex}.modal-workflow-button.edit{color:#334155;background:#fff;border-color:#cbd5e1}.modal-workflow-button.edit:hover:not(:disabled){background:#f8fafc;border-color:#94a3b8}.modal-workflow-button.cancel{color:#475569;background:#fff;border-color:#cbd5e1}.modal-workflow-button.cancel:hover:not(:disabled){background:#f8fafc}.description-label-row{justify-content:space-between;align-items:center;gap:12px;margin-bottom:8px;display:flex}.description-label-row label{margin-bottom:0}.ai-description-button{color:#ea580c;cursor:pointer;background:#fff7ed;border:1px solid #fed7aa;border-radius:6px;justify-content:center;align-items:center;gap:6px;height:30px;padding:0 10px;font-family:inherit;font-size:11px;font-weight:600;transition:background .2s,border-color .2s,color .2s,opacity .2s;display:inline-flex}.ai-description-button:hover:not(:disabled){color:#fff;background:#f47216;border-color:#f47216}.ai-description-button:disabled{opacity:.55;cursor:not-allowed}.description-ai-error{color:#dc2626;margin-top:7px;font-size:12px;line-height:1.4}